At a Glance
- Tasks: Manage relationships with game developers and ensure they have the best experience on PlayStation platforms.
- Company: Join Sony Interactive Entertainment, the powerhouse behind PlayStation and a leader in gaming innovation.
- Benefits: Enjoy hybrid working, private medical insurance, 25 days holiday, and more perks.
- Other info: Frequent travel to Japan and Korea for exciting collaboration opportunities.
- Why this job: Be part of a creative team that shapes the future of gaming and entertainment.
- Qualifications: Engineering experience in game development and strong communication skills required.
The predicted salary is between 50000 - 60000 £ per year.
Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world.
Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Role description: PlayStation has an exciting career opportunity. We seek a Technical Account Manager II to ensure that our game development partners have the best possible experience while developing on PlayStation platforms. Represent technical aspects of PlayStation, advocate for partners, and influence game development decisions.
Responsibilities:
- Lead partner relationships and collaborate with other groups around the world to build consistency in our approach to service.
- Bridge the technical and business aspects of development by partnering internally with our Developer Technology Group (DTG) engineers and business account management teams.
- Meet regularly with your assigned accounts/partners to proactively identify project risks, support needs, and opportunities.
- Build long-term collaborative relationships with technical decision-makers and influencers.
- Maintain strong ownership of the accounts & titles you work on, prioritizing and helping to ensure resolution of all issues as they arise.
- Collect partner feedback and champion that within PlayStation.
- Recommend and promote standard methodologies to licensed partners.
- Provide onsite support and training.
- Contribute to training events, postmortems, and advisory panels.
- Frequent travel to Japan and Korea to visit SIE offices and partner locations.
Skills and Qualifications:
Required:
- Engineering experience with hands-on exposure to game SDKs and ability to understand their content.
- Strong understanding of Korean game development culture / ecosystem.
- Understanding of general development pipelines for games.
- Excellent communication (written and verbal) and interpersonal skills with an eye toward providing excellent customer support.
- Familiarity with development tools and ability to quickly familiarise with new deeply technical projects in development.
- Operate independently while working effectively across a broader global team at partner sites, providing a professional and useful service to our partners.
- Willing to travel and coordinate with leverage technical expertise in other groups to tackle issues at hand.
- When not able to directly or efficiently tackle partner problems, identify technical expertise needed to tackle the problems.
- Undergraduate degree or equivalent experience in the industry.
- Proficiency in English and Korean languages.
Preferred:
- Technical knowledge of the PlayStation platform.
- Direct console game development experience, i.e., contributed to the launch of a console title in a technical capacity.
- Familiar with working with a globally distributed group.
- Japanese language skills are a plus.
- Experience working with external partners.
Benefits:
- Discretionary bonus opportunity
- Hybrid Working (within Flexmodes)
- Private Medical Insurance
- Dental Scheme
- 25 days holiday per year
- On Site Gym
- Subsidised Café
- Free soft drinks
- On site bar
- Access to cycle garage and showers
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Technical Account Management in London employer: PlayStation Global
At Sony Interactive Entertainment, we pride ourselves on being not only the Best Place to Play but also the Best Place to Work. Our inclusive work culture fosters innovation and creativity, providing employees with opportunities for growth and collaboration within a dynamic global team. With benefits like hybrid working, private medical insurance, and a supportive environment that values diversity, SIE is an exceptional employer for those passionate about technology and entertainment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Management in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PlayStation Global. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PlayStation Global before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Account Management in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PlayStation Global:Your cover letter is your chance to shine! Tell us why you want to work at PlayStation Global specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PlayStation Global!
How to prepare for a job interview at PlayStation Global
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
