At a Glance
- Tasks: Support global physical security systems and troubleshoot issues in a dynamic environment.
- Company: Join Sony Interactive Entertainment, the powerhouse behind PlayStation and a leader in innovation.
- Benefits: Competitive day rate, hybrid work model, and exposure to global operations.
- Other info: Opportunity for career growth and collaboration with global teams.
- Why this job: Be part of a fast-paced team making a real impact on security technology worldwide.
- Qualifications: 2-4 years experience in physical security systems and strong troubleshooting skills required.
The predicted salary is between 58500 - 63750 £ per year.
Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Location: London / Hybrid
Duration: 12 months
Day Rate: £225 – £245 per day (Inside IR35)
Engagement Method: Umbrella/PAYE
Position Overview Role Overview: Sony Interactive Entertainment is seeking a Contract Physical Security Systems Support Analyst to support the Corporate Security Systems and Technology team. This contracted position, engaged through an external vendor, will be based in London and serve as the primary UK & EMEA operational resource supporting global break/fix activities, small-scale projects, and follow-the-sun support coverage in partnership with counterparts in the United States. The Analyst will provide operational and technical support for enterprise physical security systems across global regions, ensuring continuity of service, timely issue resolution, and coordination between EMEA and U.S.-based teams. This role will focus on troubleshooting, vendor coordination, system maintenance, and operational support activities while assisting with smaller regional projects and deployments. This is an excellent opportunity for a technically capable, detail-oriented professional to contribute to a fast-paced global security technology program while gaining exposure to enterprise-level physical security operations.
What you'll be doing:
- Serve as the primary UK & EMEA operational support resource for global physical security system break/fix activities.
- Support a follow-the-sun operating model in partnership with U.S.-based counterparts to ensure continuous global coverage and timely issue resolution.
- Manage and resolve Tier 1 and Tier 2 support tickets globally, including troubleshooting, diagnostics, escalation coordination, and basic repairs.
- Support the operation and maintenance of enterprise physical security systems including access control, CCTV, visitor management, and mass notification platforms.
- Coordinate vendors, service providers, and internal stakeholders to resolve operational issues and support ongoing maintenance activities.
- Support small-scale regional and global projects including hardware replacements, system upgrades, migrations, and moves/adds/changes.
- Assist with regional security system installations and deployment activities, ensuring timely and compliant delivery.
- Collaborate with Global Systems & Technology, Security Operations, IT, Facilities, and external vendors to maintain standardized global processes and system configurations.
- Provide documentation updates, ticket tracking, operational reporting, and status communications related to support activities.
- Participate in after-hours or emergency support activities when required to support global operations.
- Support process improvements and operational efficiencies within the physical security systems environment.
- Travel throughout EMEA as needed to support system deployments, troubleshooting, and regional operational requirements.
What we're looking for:
- 2–4 years of experience supporting enterprise physical security systems or related technical support environments.
- Hands-on experience troubleshooting and supporting physical security platforms such as Genetec, Lenel, CCURE, ExacqVision, or similar systems.
- Experience managing or coordinating support tickets and vendor service requests.
- Strong organisational skills with the ability to manage multiple priorities in a fast-paced, matrixed environment.
- Strong written and verbal communication skills with the ability to collaborate across global teams.
- Proficiency with Microsoft Office Suite and familiarity with ticketing or project management tools.
- Self-driven, detail-oriented, and capable of working independently with minimal supervision.
- Availability for occasional off-hours work to support global operations and project activities.
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Physical Security Systems Analyst (12m Day Rate Contract - Inside IR35) in London employer: PlayStation Global
PlayStation Global is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those passionate about the entertainment and gaming industry. With a strong emphasis on employee growth, you will have access to continuous learning opportunities and the chance to collaborate with talented teams on impactful projects. Located in a vibrant environment, PlayStation offers competitive benefits and a commitment to work-life balance, making it an ideal place for professionals seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Physical Security Systems Analyst (12m Day Rate Contract - Inside IR35) in London
✨Get Involved with Local Security Events
Check out local security forums or events happening in your area. These gatherings are great for meeting pros in the field, getting insider info about temporary roles, and building your visibility in the security-services community.
✨Connect with Security Suppliers and Agencies
Temporary positions in security often come from agencies that specialise in placing candidates. Reach out to these agencies directly and let them know you’re available. Often, they can put you forward for roles faster than traditional job applications!
✨Keep Your Skills Up to Date
Stay sharp with your security knowledge! Consider brushing up on your certifications or attending short courses that might be relevant to temporary roles. This will show potential employers, like PlayStation Global, that you’re committed and ready to hit the ground running.
✨Don't Forget to Apply on Our Website!
When you find roles that catch your eye, don’t forget to apply through our website! It streamlines the process and increases your chances of getting noticed. Agencies love it when candidates show initiative!
We think you need these skills to ace Physical Security Systems Analyst (12m Day Rate Contract - Inside IR35) in London
Some tips for your application 🫡
Show Off Your Security Skills:When applying for a temporary role in security services, make sure to highlight any relevant skills or certifications you have—like SIA (Security Industry Authority) licences or first aid training. We want to see your qualifications shine through so that we know you’re ready to jump in and keep things safe!
Tailor That CV for Security:Your CV should reflect your experience directly related to security services. Include any past roles where you’ve managed safety, handled security equipment, or dealt with incident responses. Let’s make sure it’s bespoke to show that you're the perfect fit for the type of environment we work in at PlayStation Global.
Stay Clear on Availability:Since it’s a temporary position, we really need to know when you’re available to start and how flexible you can be with your hours. Be upfront about your schedule in your cover letter so we can assess whether it fits our needs. It’ll save us both a lot of time!
Use Real Examples in Your Cover Letter:Don’t just tell us you're attentive and reliable; share specific experiences that demonstrate those traits. Reference real incidents where you’ve successfully de-escalated a situation or dealt with a challenging scenario. This is your chance to show us what you’d bring to the table at PlayStation Global.
How to prepare for a job interview at PlayStation Global
✨Understanding Protocols
In the security services industry, it’s crucial to familiarise yourself with the relevant protocols and regulations in your area. Brush up on emergency procedures and reporting protocols, as interviewers might ask you scenario-based questions to assess your readiness for on-the-job situations.
✨Highlighting Flexibility
As this is a temporary role, emphasise your adaptability and willingness to jump in wherever needed. Talk about any previous temporary positions where you've successfully adjusted to new environments, showcasing your ability to handle diverse situations.
✨Showcasing Communication Skills
Good communication is key in security services, whether it's to de-escalate a situation or effectively report incidents. Be prepared to demonstrate your ability to communicate clearly and calmly, possibly through role-playing scenarios during the interview.
✨Knowledge of Security Tools
Familiarise yourself with the tools commonly used in security services, such as surveillance systems or access control software. If you've had experience with any specific technologies, be sure to mention them, as this could set you apart from other candidates.
