IT Support Specialist II in Liverpool

Why PlayStationPlayStation isn\’t just the Best Place to Play, it\’s also the Best Place to Work. Today we\’re recognized as a global leader in entertainment producing the PlayStation family of products and services, including PlayStation5, PlayStation4, PlayStationVR, PlayStationPlus, acclaimed PlayStation software titles from PlayStation Studios and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly‐owned subsidiary of Sony Group Corporation.

Provision of desktop support services to gaming developersSupport team for all desktop hardware and software support. This is a client‐facing role within Worldwide Studios Europe to include the following primary responsibilities:

Manage IT support services for game development specialists

Management of an active service desk and monitoring and management of task allocation and completion within agreed SLAs

Management of all aspects of day‐day IT desktop support (workstations, cabling, telephony, software)

Oversee and manage major desktop projects (workstations, upgrades, software changes, staff moves)

Installation and configuration of hardware & software

Management and teaching IT skills to an apprentice

Establishing and maintaining working relationships with the Development Studio

Monitoring and control of IT service SLAs

Staff management and resourcing for desktop support

What you\’ll be doing

Responsible for desktop security and asset management control

Management and distribution of IT peripherals

Optimise desktop performance

Participate in hardware and software product selection

Ensure that the support team is fully conversant with IT and information security policy and guidance

Ensure that the provision of services is compliant with current security policies

What we\’re looking for

Good experience in a hands‐on support role

Experience in desktop support, software support and infrastructure

Establishing, managing and monitoring support processes for a high‐availability, high‐capacity site

Workstation and desktop planning and management

Managing a service desk

Detailed desktop operating system knowledge/experience including Linux, macOS and Windows

Strong knowledge of desktop hardware

Infrastructure knowledge/experience (Active Directory, DNS, DHCP, Mac networking)

Knowledge and experience of the gaming industry and/or working in a creative industry is desirable

An ability to work under pressure and prioritise effectively

Flexible, personable, client‐focused and problem‐solving mentality

ITIL Foundation preferable but not essential

Please note Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with and your data protection rights.

Equal Opportunity StatementSony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to apply.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Required ExperienceIC

Key SkillsFund Management, Corporate Sales, HR Recruitment, Linux, Airlines

Employment Type: Full Time

Experience: years

Vacancy: 1

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