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- Tasks: Lead a global team to enhance PlayStation's development infrastructure and support studios.
- Company: Join PlayStation, a leader in gaming and entertainment, known for its inclusive culture.
- Benefits: Competitive salary, diverse work environment, and opportunities for personal growth.
- Other info: Embrace diversity and innovation in a role that values your unique contributions.
- Why this job: Shape the future of gaming while working with passionate innovators in a dynamic setting.
- Qualifications: Experience in team leadership and a solid understanding of software development processes.
The predicted salary is between 60000 - 80000 £ per year.
PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognised as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more. PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity.
As an Associate Manager in PSS QA Engineering Services, you will be a key part of our global leadership team, shaping and delivering exciting services that provide real value to our studios, and contribute meaningfully to the future of PlayStation and the gaming industry. You will lead our talented, multi-cultural, and engaged ALM Support team, owning the strategic service direction and supporting the team as they develop their skills and reach their full potential. ALM Support acts as the backbone of PlayStation’s development infrastructure, managing the enterprise ALM systems and workflows (like Jira and TestRail) that allow our studios to track progress, manage quality, and ship world-class games.
What You'll Be Doing
- Leadership of staff in multiple regions as part of the global ALM Support team and wider PlayStation Studios QA Engineering pillar
- Overseeing the technical configuration and health of our global Jira and TestRail instances, ensuring they are optimised to meet the unique needs of our studios
- Responsible for staff recruitment, selection, training, development, and regular performance reviews
- Ongoing coaching and mentoring as required, and recognition of successes
- Ensuring effective and efficient operational service delivery to our studios, using data and service metrics to help the team track our progress, and continually improve the quality of support we provide
- Defining and managing team budgets and resources thoughtfully, using data to ensure a sustainable workload and healthy balance for the team
- Supporting the Engineering leadership team in the creation of plans and strategic approaches to achieve PSS QA and overarching Studio Business Group goals
- Advocating for SIE’s cultural values and fostering an inclusive environment where everyone can do their best work
- Collaborating with global QA leadership peers to promote knowledge sharing, and cultivate innovation and success within PlayStation Studios QA and its partners
Who You'll Work With
- PlayStation Studios QA leadership
- Studio heads, production teams, and internal studio QA managers
- Internal and external partner test teams and leads
- Sibling teams within the Global Creative, Technology and Services group
Your Background
- Experience in staff development and leadership of a global team in a managerial role
- A solid understanding of the Software Development Lifecycle and all related processes
- Experience owning a technical service both operationally and strategically
- Comfortable managing budgets and planning resources
- Solid communication - strong business writing, public speaking and presentation, and listening skills
- Willingness to advocate and lead via SIE cultural leadership values: Communication, Innovation, Collaboration, Inclusion
Beneficial Experience
- Management of a busy technical Service Desk
- A good understanding of quality assurance techniques, and testing methodologies
- Solid gaming industry appreciation and understanding
- Deep PlayStation and other console platform knowledge
- Cross-cultural/global working experience
- Technical/administrative experience of supporting ALM enterprise tools - Jira, Confluence, TestRail, etc - ideally within a Service Desk environment
- Ability to see a task through to completion, on time and to expected quality
Desirable Qualifications
- Formal management and/or project management qualifications
- ITIL Service Management
- Service Desk Management (SDI/SDA)
We recognise that talent comes in many forms. If you’re excited about this role but don’t tick every single box, we’d still love to hear from you!
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Associate Manager, ALM Support in Liverpool employer: PlayStation Global
Contact Detail:
PlayStation Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Manager, ALM Support in Liverpool
✨Tip Number 1
Network like a pro! Reach out to current or former employees at PlayStation on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into PlayStation's culture and values. Show how your experience aligns with their commitment to innovation and inclusion. We want to see your passion for gaming and teamwork!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. Focus on articulating your leadership style and how you’ve successfully managed teams in the past. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re genuinely interested in the role and appreciate the opportunity to connect.
We think you need these skills to ace Associate Manager, ALM Support in Liverpool
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for gaming and technology shine through! We want to see that you’re genuinely excited about the role and how you can contribute to PlayStation's mission.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that aligns with the job description. We love seeing how your background fits into the Associate Manager role, especially in areas like staff development and ALM tools.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications and skills.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at PlayStation Global
✨Know Your Stuff
Make sure you have a solid understanding of the Software Development Lifecycle and the tools mentioned in the job description, like Jira and TestRail. Brush up on your knowledge of quality assurance techniques and be ready to discuss how you've used these tools in past roles.
✨Showcase Your Leadership Skills
As an Associate Manager, you'll need to demonstrate your experience in staff development and leadership. Prepare examples of how you've successfully led teams, managed budgets, and fostered an inclusive environment. Highlight any specific achievements that showcase your ability to mentor and coach others.
✨Communicate Effectively
Strong communication skills are key for this role. Practice articulating your thoughts clearly and confidently. Be prepared to discuss your approach to public speaking and how you ensure effective communication within a diverse team. Remember, it's not just about what you say, but how you say it!
✨Embrace PlayStation's Values
Familiarise yourself with Sony Interactive Entertainment's cultural values: Communication, Innovation, Collaboration, and Inclusion. Think of examples from your past experiences that align with these values and be ready to share them during the interview. This will show your potential employer that you're a great fit for their team culture.