Technical Support Engineer / IT Infrastructure in Bristol

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. IT Support & Infrastructure Engineer We are looking for a highly experienced IT Infrastructure & Support Engineer to join the Development Tools IT Team at Sony Interactive Entertainment. This is a senior hands-on internal IT role supporting approximately 120 users across Bristol and Dublin, most of whom are developers and highly technical staff. You will work as part of a small IT team responsible for local support, infrastructure operations, security remediation, monitoring and project delivery. The role is ideal for an experienced senior support engineer, infrastructure support engineer, systems engineer or 3rd line engineer who enjoys broad technical ownership and hands-on problem solving. You will take ownership of complex support issues, support and administer local infrastructure, help improve patching and vulnerability remediation, contribute to infrastructure projects, and provide guidance to less senior team members where appropriate. This is not a narrowly defined project-only role. While there is significant exposure to infrastructure and project work, you should also be comfortable helping with user-facing support and advanced desktop issues. Acting as a senior technical escalation point within the local IT team. Taking ownership of complex 2nd and 3rd line support tickets. Troubleshooting advanced Windows desktop, Linux and MacOS endpoint, server and infrastructure issues. Supporting Windows 11 laptops, desktops and developer workstations. Providing support for Linux and MacOS endpoints. Supporting Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, file services and Remote Desktop Services. Assisting with local domain administration and Group Policy improvements. Supporting VMware administration, including managing and building virtual machines and managing ESXi hosts. Monitoring systems and alerts using Zabbix. Helping shape and improve IT alerting processes. Supporting infrastructure improvement projects. Working alongside wider internal IT functions Helping guide and support the Desktop Support Engineer where appropriate. Helping reduce IT friction for a highly technical developer user base. We are looking for someone with strong technical support and infrastructure experience, excellent troubleshooting ability, and the confidence to act as a senior technical person within a small IT team. Proven experience in a senior 2nd line, 3rd line, infrastructure support, systems support or similar role. Hands-on Windows Server support and administration experience. Experience with Active Directory and Group Policy. Good networking fundamentals, including subnets, VLANs, switching, routing, VPNs and firewalls. Confidence managing and building virtual machines. Linux support or administration experience. Zabbix monitoring experience. ITIL knowledge. Experience supporting developers or technical engineering users. Experience working in a larger enterprise environment with central or global IT teams. Experience mentoring or supporting junior engineers. Is comfortable supporting highly technical developers. Is happy working in a small team where everyone helps where needed. Can work pragmatically in an environment where users have complex tools and local admin rights. Expected work pattern, 3 days per week in the Bristol office. 2 day flexible working from home depending on business requirements. There is no formal on-call rota for this role. Occasional evening or weekend maintenance may be required for planned work such as infrastructure changes, patching or upgrades. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity.