At a Glance
- Tasks: Lead a dynamic team supporting PlayStation developers and partners across the globe.
- Company: Join Sony Interactive Entertainment, a leader in gaming innovation and creativity.
- Benefits: Enjoy competitive pay, career growth, and a vibrant work culture.
- Other info: Work in a fast-paced environment with opportunities for travel and professional development.
- Why this job: Make a real impact in the gaming industry while nurturing talent and collaboration.
- Qualifications: 3-5 years of experience in managing technical teams and strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world.
At Sony Interactive Entertainment, we strive to deliver exceptional experiences to our PlayStation partners and developers building on PlayStation platforms. We are seeking a passionate Developer Support Manager to lead a high-performing developer support team based both in Bristol, UK and San Mateo, CA, focused on delivering exceptional PlayStation partner support. This role is centred on people leadership and operational excellence, rather than hands-on technical support. You will be responsible for ensuring PlayStation partner issues are handled efficiently, escalations are managed effectively, and ensuring partner feedback is translated into meaningful improvements across tools, SDKs, and processes. The role requires working with teams in multiple time zones and may require some travel through the year.
What you’ll be doing:
- Lead, support, and develop a distributed team of support engineers across multiple products and platforms, fostering a positive and collaborative work environment.
- Define team member development and career path opportunities and mentor them to achieve their goals.
- Monitor and review individual performance, deliver regular performance appraisals.
- Manage team capacity planning, hiring, onboarding and ensure effective succession planning for your team.
- Work together with other groups and teams across different time zones.
- Promote a strong developer support experience by focusing on effective and efficient support.
- Recognize challenges, help remove obstacles, and clarify tasks in situations that are not well defined.
- Support, attend and help facilitate PlayStation Partner field activities at conferences, studio visits or virtually.
- Report to the Developer Support Director, providing metrics and updates at regular intervals.
What we are looking for:
- Must have 3–5+ years of experience managing software development, QA or software support teams.
- Strong technical background with hands-on understanding of support fundamentals and reporting analytics.
- Track record of building and scaling high-performing technical teams.
- Experience with developer tools, such as C++ compilers, linkers, debuggers, performance analysis tools and memory profilers.
- Strong ability to influence and align stakeholders across teams.
- Excellent communication and presentation skills across both technical and non-technical audiences.
- Ability to operate effectively in fast-moving, ambiguous environments.
Nice to have:
- Solid grasp of Confluence, JIRA (or similar bug tracking tools) and support ticket management frontends.
- Familiarity with AI tools and workflows.
- Experience programming with languages such as C++.
- Experience with Clang for LLVM and/or GNU GCC toolchains.
- Experience with Windows, Linux or MacOS.
- Knowledge and passion for the video games industry.
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Global Developer Support Manager in Bristol employer: PlayStation Global
At Sony Interactive Entertainment, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration. Located in Bristol, UK, our team enjoys a supportive environment with ample opportunities for professional growth and development, alongside the chance to work with cutting-edge technology in the gaming industry. We are committed to diversity and inclusion, ensuring every employee feels valued and empowered to contribute to our legacy of innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Global Developer Support Manager in Bristol
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what PlayStation Global values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges PlayStation Global might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at PlayStation Global!
✨Direct Apply to PlayStation Global
Let's not forget to apply directly through the PlayStation Global website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Global Developer Support Manager in Bristol
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at PlayStation Global.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at PlayStation Global. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at PlayStation Global
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
