At a Glance
- Tasks: Lead a dynamic team supporting PlayStation developers and partners across multiple platforms.
- Company: Join Sony Interactive Entertainment, the powerhouse behind PlayStation and a leader in gaming innovation.
- Benefits: Competitive salary, inclusive culture, career development, and opportunities for travel.
- Other info: Work in a fast-paced environment with a focus on collaboration and creativity.
- Why this job: Make a real impact in the gaming industry while nurturing talent and driving excellence.
- Qualifications: 3-5+ years managing technical teams with strong communication and leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world.
The role At Sony Interactive Entertainment, we strive to deliver exceptional experiences to our PlayStation partners and developers building on PlayStation platforms. We are seeking a passionate Developer Support Manager to lead a high-performing developer support team based both in Bristol, UK and San Mateo, CA, focused on delivering exceptional PlayStation partner support. This role is centred on people leadership and operational excellence, rather than hands-on technical support. You will be responsible for ensuring PlayStation partner issues are handled efficiently, escalations are managed effectively, and ensuring partner feedback is translated into meaningful improvements across tools, SDKs, and processes. The role requires working with teams in multiple time zones and may require some travel through the year.
What you’ll be doing:
- Lead, support, and develop a distributed team of support engineers across multiple products and platforms, fostering a positive and collaborative work environment.
- Define team member development and career path opportunities and mentor them to achieve their goals.
- Monitor and review individual performance, deliver regular performance appraisals.
- Manage team capacity planning, hiring, onboarding and ensure effective succession planning for your team.
- Work together with other groups and teams across different time zones.
- Promote a strong developer support experience by focusing on effective and efficient support.
- Recognize challenges, help remove obstacles, and clarify tasks in situations that are not well defined.
- Support, attend and help facilitate PlayStation Partner field activities at conferences, studio visits or virtually.
- Report to the Developer Support Director, providing metrics and updates at regular intervals.
What we are looking for:
Must have:
- 3–5+ years of experience managing software development, QA or software support teams.
- Strong technical background with hands-on understanding of support fundamentals and reporting analytics.
- Track record of building and scaling high-performing technical teams.
- Experience with developer tools, such as C++ compilers, linkers, debuggers, performance analysis tools and memory profilers.
- Strong ability to influence and align stakeholders across teams.
- Excellent communication and presentation skills across both technical and non-technical audiences.
- Ability to operate effectively in fast-moving, ambiguous environments.
Nice to have:
- Solid grasp of Confluence, JIRA (or similar bug tracking tools) and support ticket management frontends.
- Familiarity with AI tools and workflows.
- Experience programming with languages such as C++.
- Experience with Clang for LLVM and/or GNU GCC toolchains.
- Experience with Windows, Linux or MacOS.
- Knowledge and passion for the video games industry.
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Developer Support Manager in Bristol employer: PlayStation Global
At Sony Interactive Entertainment, we pride ourselves on being not just the Best Place to Play, but also the Best Place to Work. Located in Bristol, UK, our dynamic work culture fosters innovation and collaboration, offering employees exceptional growth opportunities and a chance to lead high-performing teams in the exciting world of gaming. With a commitment to inclusivity and employee development, SIE provides a supportive environment where your contributions directly impact the future of entertainment.
StudySmarter Expert Advice🤫
We think this is how you could land Developer Support Manager in Bristol
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Sony Interactive Entertainment on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of PlayStation products and the gaming industry. We want to show our passion and understanding of what makes SIE tick!
✨Tip Number 3
Practice common interview questions, especially those around team leadership and support management. We need to demonstrate our ability to lead and inspire a distributed team effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows we’re serious about joining the SIE family!
We think you need these skills to ace Developer Support Manager in Bristol
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the gaming industry shine through! We want to see that you’re not just looking for a job, but that you genuinely care about creating amazing experiences for PlayStation partners.
Tailor Your Experience:Make sure to highlight your relevant experience in managing software development or support teams. We’re looking for specific examples of how you've built high-performing teams and tackled challenges, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and achievements are easy to spot. Use bullet points if it helps to break down your experience!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at PlayStation Global
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around developer tools like C++ compilers and performance analysis tools. Being able to discuss these topics confidently will show that you have the hands-on understanding they’re looking for.
✨Show Your Leadership Skills
Since this role is all about people leadership, be prepared to share examples of how you've successfully managed and developed teams in the past. Highlight your experience in mentoring and capacity planning to demonstrate your ability to lead a high-performing team.
✨Communicate Clearly
You’ll need to communicate with both technical and non-technical audiences, so practice explaining complex concepts in simple terms. This will help you stand out as someone who can bridge the gap between different stakeholders.
✨Be Ready for Ambiguity
The job description mentions fast-moving and ambiguous environments, so think of examples from your past where you’ve navigated uncertainty. Show them you can thrive in such situations by being adaptable and proactive in problem-solving.
