At a Glance
- Tasks: Lead a dynamic team supporting PlayStation developers and enhance their experience.
- Company: Join Sony Interactive Entertainment, the powerhouse behind PlayStation.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Work in a fast-paced environment with global collaboration and travel opportunities.
- Why this job: Make a real impact in the gaming industry while leading a passionate team.
- Qualifications: 3-5+ years managing technical teams and strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting‑edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world.
The role at Sony Interactive Entertainment involves delivering exceptional experiences to our PlayStation partners and developers building on PlayStation platforms. We are seeking a passionate Developer Support Manager to lead a high‑performing developer support team based both in Bristol, UK and San Mateo, CA, focused on delivering exceptional PlayStation partner support. This role is centred on people leadership and operational excellence, rather than hands‑on technical support.
You will be responsible for ensuring PlayStation partner issues are handled efficiently, escalations are managed effectively, and ensuring partner feedback is translated into meaningful improvements across tools, SDKs, and processes. The role requires working with teams in multiple time zones and may require some travel through the year.
What you’ll be doing:
- Lead, support, and develop a distributed team of support engineers across multiple products and platforms, fostering a positive and collaborative work environment.
- Define team member development and career path opportunities and mentor them to achieve their goals.
- Monitor and review individual performance, deliver regular performance appraisals.
- Manage team capacity planning, hiring, onboarding and ensure effective succession planning for your team.
- Work together with other groups and teams across different time zones.
- Promote a strong developer support experience by focusing on effective and efficient support.
- Recognize challenges, help remove obstacles, and clarify tasks in situations that are not well defined.
- Support, attend and help facilitate PlayStation Partner field activities at conferences, studio visits or virtually.
- Report to the Developer Support Director, providing metrics and updates at regular intervals.
What we are looking for:
- Must have 3–5+ years of experience managing software development, QA or software support teams.
- Strong technical background with hands‑on understanding of support fundamentals and reporting analytics.
- Track record of building and scaling high‑performing technical teams.
- Experience with developer tools, such as C++ compilers, linkers, debuggers, performance analysis tools and memory profilers.
- Strong ability to influence and align stakeholders across teams.
- Excellent communication and presentation skills across both technical and non‑technical audiences.
- Ability to operate effectively in fast‑moving, ambiguous environments.
Nice to have:
- Solid grasp of Confluence, JIRA (or similar bug tracking tools) and support ticket management frontends.
- Familiarity with AI tools and workflows.
- Experience programming with languages such as C++.
- Experience with Clang for LLVM and/or GNU GCC toolchains.
- Experience with Windows, Linux or MacOS.
- Knowledge and passion for the video games industry.
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression, and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Developer Support Manager employer: Playstatio
At Sony Interactive Entertainment, we pride ourselves on being not just the Best Place to Play, but also the Best Place to Work. Located in Bristol, UK, our vibrant work culture fosters innovation and collaboration, offering employees exceptional growth opportunities through mentorship and career development. Join us to be part of a dynamic team that values diversity, creativity, and the pursuit of excellence in the gaming industry.
