At a Glance
- Tasks: Provide tech support for mobile games and engage with players globally.
- Company: Join Playrix, a top mobile game developer with billions of installs.
- Benefits: Health insurance, paid vacation, gym reimbursements, and professional development.
- Other info: Enjoy fun events, competitions, and opportunities for career growth.
- Why this job: Be part of an exciting team and help gamers worldwide enjoy their experience.
- Qualifications: Customer support experience and fluent in English and Russian.
The predicted salary is between 28800 - 43200 £ per year.
About the company
Playrix is one of the most successful mobile game development companies in the world. In terms of mobile application revenue, we rank first in Europe and are in the top 3 worldwide. Our games have been installed 2.3 billion times and more than 30 million people around the world play them every day.
About the role
Come and be a part of the exciting world of mobile game support at Playrix! We specialize in licensing, promoting, and marketing mobile games developed by Playrix, one of the world's top ten highest-grossing mobile developers. We are currently seeking a dynamic Customer Support Representative. This role requires working night shifts from 00:00 to 09:00 UTC.
Tasks
- Being a go-to expert who provides tech support for our free-to-play mobile games' multiple platforms (manage player tickets with the help of support engineers)
- Engaging with a global player base, offering technical advice and assistance
- Identifying, prioritizing, and swiftly resolving issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions
- Using your research skills to come up with solutions and enhance our support services
Requirements
- Experience in customer support is required
- Excellent communication skills in English, both verbal and written
- Excellent communication skills in Russian, both verbal and written
- Knowledge of an additional language is a plus
- A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise
- Experience playing mobile games is preferred
We offer
- Caring for health and well-being: We provide voluntary health insurance for employees and their children, and reimburse online sessions with a psychologist.
- Fully paid vacation days and sick leave. In certain circumstances, you can request additional days off.
- Support for leading a healthy lifestyle and reimbursement of gym memberships and fitness app subscriptions.
- Professional development and education: We pay for participation in specialized conferences and courses and hold our own internal conferences.
- Discounts on English language courses and courses for the languages of the countries in which the company operates.
- Regular offline events like team meetings, big corporate parties, and informal office parties.
- Fun competitions, quizzes, hackathons, and online fitness challenges.
- A merch store with an internal currency you can use to buy unique gifts.
Work Format
Remote or from one of the company's offices.
Customer Support Representative (English and Russian) in London employer: Playrix Entertainment
Playrix is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. With comprehensive health benefits, generous vacation policies, and opportunities for continuous learning through conferences and courses, employees are supported in both their personal and professional lives. The dynamic environment fosters collaboration and creativity, making it an ideal place for those passionate about mobile gaming and customer support.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Representative (English and Russian) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Playrix Entertainment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Playrix Entertainment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Representative (English and Russian) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Playrix Entertainment:Your cover letter is your chance to shine! Tell us why you want to work at Playrix Entertainment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Playrix Entertainment!
How to prepare for a job interview at Playrix Entertainment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
