Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide tech support for mobile games and engage with players globally.
- Company: Join Playrix, a top mobile game developer with billions of installs.
- Benefits: Health insurance, paid vacation, gym reimbursements, and professional development.
- Why this job: Be part of an exciting team and help gamers worldwide enjoy their experience.
- Qualifications: Customer support experience and fluent in English and Russian.
- Other info: Enjoy fun events, competitions, and opportunities for career growth.
The predicted salary is between 28800 - 43200 £ per year.
About the company
Playrix is one of the most successful mobile game development companies in the world. In terms of mobile application revenue, we rank first in Europe and are in the top 3 worldwide. Our games have been installed 2.3 billion times and more than 30 million people around the world play them every day.
About the role
Come and be a part of the exciting world of mobile game support at Playrix! We specialize in licensing, promoting, and marketing mobile games developed by Playrix, one of the world's top ten highest-grossing mobile developers. We are currently seeking a dynamic Customer Support Representative. This role requires working night shifts from 00:00 to 09:00 UTC.
Tasks
- Being a go-to expert who provides tech support for our free-to-play mobile games' multiple platforms (manage player tickets with the help of support engineers)
- Engaging with a global player base, offering technical advice and assistance
- Identifying, prioritizing, and swiftly resolving issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions
- Using your research skills to come up with solutions and enhance our support services
Requirements
- Experience in customer support is required
- Excellent communication skills in English, both verbal and written
- Excellent communication skills in Russian, both verbal and written
- Knowledge of an additional language is a plus
- A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise
- Experience playing mobile games is preferred
We offer
- Caring for health and well-being: We provide voluntary health insurance for employees and their children, and reimburse online sessions with a psychologist.
- Fully paid vacation days and sick leave. In certain circumstances, you can request additional days off.
- Support for leading a healthy lifestyle and reimbursement of gym memberships and fitness app subscriptions.
- Professional development and education: We pay for participation in specialized conferences and courses and hold our own internal conferences.
- Discounts on English language courses and courses for the languages of the countries in which the company operates.
- Regular offline events like team meetings, big corporate parties, and informal office parties.
- Fun competitions, quizzes, hackathons, and online fitness challenges.
- A merch store with an internal currency you can use to buy unique gifts.
Work Format
Remote or from one of the company's offices.
Customer Support Representative (English and Russian) in London employer: Playrix Entertainment
Contact Detail:
Playrix Entertainment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative (English and Russian) in London
✨Tip Number 1
Get to know the company inside out! Research Playrix, their games, and their support culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills in both English and Russian. Since you'll be engaging with a global player base, being able to switch between languages smoothly will set you apart from other candidates.
✨Tip Number 3
Show off your gaming experience! If you've played mobile games, share your insights and how they relate to customer support. This can demonstrate your understanding of the player's perspective and enhance your appeal.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and ready to jump into the exciting world of mobile game support with us!
We think you need these skills to ace Customer Support Representative (English and Russian) in London
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires excellent communication in both English and Russian, make sure to highlight your language proficiency. Use clear examples of how you've used these skills in previous roles or experiences.
Tailor Your Application: Take a moment to customise your application for the Customer Support Representative role. Mention specific experiences that relate to mobile gaming and customer support, showing us why you're the perfect fit for our team.
Be Personable and Engaging: We love a friendly vibe! When writing your cover letter, let your personality shine through. Share your passion for gaming and how you can connect with our global player base. We want to see the real you!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Playrix Entertainment
✨Know Your Games
Before the interview, make sure you’re familiar with Playrix's games. Play them if you can! Understanding the gameplay and common issues players face will help you provide relevant examples during your interview.
✨Show Off Your Language Skills
Since this role requires excellent communication in both English and Russian, be prepared to demonstrate your language skills. Practice explaining technical concepts in both languages, as you might be asked to do so during the interview.
✨Highlight Your Customer Support Experience
Think of specific examples from your past customer support roles where you resolved issues or improved processes. Be ready to discuss how you prioritised tasks and collaborated with other departments to enhance customer satisfaction.
✨Prepare for Technical Questions
Brush up on basic technical concepts related to mobile gaming. You might be asked how you would troubleshoot common player issues. Being able to explain your thought process clearly will show that you can handle the technical side of the role.