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For Companies At a Glance
- Tasks: Provide tech support for mobile games and engage with players globally.
- Company: Join Playrix, a top mobile game developer with billions of installs.
- Benefits: Health insurance, paid vacation, gym reimbursements, and professional development.
- Why this job: Be part of an exciting team and help gamers worldwide enjoy their experience.
- Qualifications: Fluent in English and Russian, with customer support experience preferred.
- Other info: Enjoy fun events, competitions, and opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
About the company
Playrix is one of the most successful mobile game development companies in the world. In terms of mobile application revenue, we rank first in Europe and are in the top 3 worldwide. Our games have been installed 2.3 billion times and more than 30 million people around the world play them every day.
About the role
Come and be a part of the exciting world of mobile game support at Playrix! We specialize in licensing, promoting, and marketing mobile games developed by Playrix, one of the world's top ten highest-grossing mobile developers. We are currently seeking a dynamic Customer Support Representative. This role requires working night shifts from 00:00 to 09:00 UTC.
Tasks
- Being a go-to expert who provides tech support for our free-to-play mobile games’ multiple platforms (manage player tickets with the help of support engineers)
- Engaging with a global player base, offering technical advice and assistance
- Identifying, prioritizing, and swiftly resolving issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions
- Using your research skills to come up with solutions and enhance our support services
Requirements
- Experience in customer support is required
- Excellent communication skills in English, both verbal and written
- Excellent communication skills in Russian, both verbal and written
- Knowledge of an additional language is a plus
- A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise
- Experience playing mobile games is preferred
We offer
- Caring for health and well-being: We provide voluntary health insurance for employees and their children, and reimburse online sessions with a psychologist. We offer fully paid vacation days and sick leave. In certain circumstances, you can request additional days off. We support leading a healthy lifestyle and reimburse the cost of gym memberships and fitness app subscriptions.
- Professional development and education: We pay for participation in specialized conferences and courses and hold our own internal conferences. We offer discounts on English language courses and courses for the languages of the countries in which the company operates.
- Events and merch: We regularly hold offline events like team meetings, big corporate parties, and informal office parties. We also regularly organize fun competitions, quizzes, hackathons, and online fitness challenges. We have a merch store with an internal currency you can use to buy unique gifts. We give out this currency as a gift for significant dates, and you can earn more by participating in events and company activities.
Work Format
Remote or from one of the company’s offices
Customer Support Representative (English and Russian) employer: Playrix Entertainment
Contact Detail:
Playrix Entertainment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative (English and Russian)
✨Tip Number 1
Get to know the company inside out! Research Playrix and its games so you can chat about them during interviews. Show us your passion for mobile gaming and how you can contribute to our support team.
✨Tip Number 2
Practice your communication skills in both English and Russian. We want to see how well you can explain technical concepts to players of all backgrounds. Try role-playing common customer scenarios with a friend!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join gaming forums. This can give you insider tips and maybe even a referral, which can really boost your chances with us.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the Playrix family.
We think you need these skills to ace Customer Support Representative (English and Russian)
Some tips for your application 🫡
Show Your Passion for Gaming: When you're writing your application, let us know how much you love mobile games! Share your experiences and what games you enjoy playing. This will help us see your enthusiasm for the role and the industry.
Tailor Your Application: Make sure to customise your CV and cover letter for this specific role. Highlight your customer support experience and your language skills in English and Russian. We want to see how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to understand your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Playrix Entertainment
✨Know Your Games
Before the interview, make sure you’re familiar with Playrix's games. Play them if you can! Understanding the gameplay and common issues players face will help you engage better during the interview and show your passion for the role.
✨Brush Up on Your Language Skills
Since this role requires excellent communication in both English and Russian, practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing your experiences or even role-playing customer interactions.
✨Show Off Your Problem-Solving Skills
Think of examples from your past experience where you successfully resolved customer issues. Be ready to discuss how you identified problems, collaborated with others, and came up with effective solutions. This will highlight your ability to thrive in a dynamic support environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team, company culture, and the specific challenges they face in customer support. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
