SMB Account Executive - French & Spanish speaking

About the Company

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

Job Summary

As an SMB Account Manager, you are responsible for helping our top partners succeed. You will work directly with business owners in emerging markets and networks to make sure these partners see incredible value in their relationship with ClassPass. You will focus on increasing the revenue and success of our existing partner portfolio using upsell strategies to move our customers to fully optimized set-ups or add-on marketing tools.

Minimum Qualifications and Requirements

• BA/BS Degree or equivalent practical work experience
• 2+ years of professional level account management and/or sales experience
• Demonstrated career stability and sales achievement in previous positions
• A solutions-selling mindset with a passion for post-sale client relationships, negotiations, and support
• A detail-oriented approach to executing tasks and an ability to manage multiple projects at once
• A team player and comfortable with an ever-changing environment
• Excellent communications and presentation skills
• Aptitude for web technologies, CRM and sales enablement tools
• Proficiency in creating sales presentation material and internal documentation including but not limited to sales reports and partner success metrics
• Ability to communicate clearly, listen thoroughly and respond quickly
• Confident with financial data including strong numerical skills
• Proficient level of Microsoft Suite (Excel, Word, PowerPoint, Outlook)

Principal Duties and Responsibilities

• Be an expert on all verticals and offerings in your top revenue driving ClassPass markets
• Build strong, long-term relationships with partners by helping them grow their business
• Engage with key partners on a frequent basis through phone calls, Zoom, email and in person meetings
• Monitor and identify pockets of opportunity of supply health across your book of business with a heavy focus on inventory management
• Drive adoption of new ClassPass products and initiatives among your partners
• Retain our partners by providing best-in-class support & relationship management
• Develop in-depth performance reports and presentations to share with studio partners
• All other duties as assigned

Work Environment and Travel Requirements

• Occasional travel
• This role regularly utilizes a computer, including the use of a monitor, mouse and keyboard.
• The noise level in the work environment is usually moderately quiet.

Equal Opportunity Employer

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

Disclaimer

Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.