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- Tasks: Provide software training and onboarding support to Mindbody customers.
- Company: Join Playlist, a leader in connecting people with inspiring fitness and wellness experiences.
- Benefits: Enjoy remote work, generous time off, health insurance, and wellness stipends.
- Why this job: Make a real impact by helping customers achieve their goals with innovative software.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Diverse and inclusive workplace that values personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
About the Company
At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real‑world connections.
Who we are
We’re a passionate team, laser‑focused on delivering phenomenal customer experiences at every turn. We’re dedicated to building customer loyalty through valuable tech and work hard to foster an innovative and collaborative environment balanced with personal and professional growth. We believe that happy team members create happy customers.
About the right team member
The Onboarding Specialist position provides software training and onboarding support to Mindbody customers. This position coaches customers throughout the initial implementation of their Mindbody software to reach their goals and realize value. This position acts as a liaison between the customer and other Mindbody teams and recommends and/or helps to implement value‑add services available through Mindbody.
About the role
- Manages accounts for assigned customers to provide training and onboarding support consistent with department expectations and procedures.
- Works with customers to identify, correct, and advise on how to align business objectives within the Mindbody software.
- Identifies customer needs and recommends and/or coordinates additional value add services and products.
- Proactively follows up with assigned accounts as needed to accommodate the customer needs and promote engagement.
- Builds trust and confidence with the customer using first‑hand knowledge of products, services, and processes.
- Uses product and onboarding specific logic to solve problems with effective solutions.
- Sets appropriate objectives and workload for the customer, lays out work in a well‑planned and organized manner and maintains two‑way dialogue with customer on work and results.
- Schedules additional training sessions for customers after each completed training session as needed.
- Continues ongoing training to increase training skill sets, Mindbody software technical knowledge, company knowledge and industry knowledge.
- All other duties as assigned.
This role regularly utilizes a computer, including the use of a monitor, mouse and keyboard.
Skills & Experience
- Bachelor’s degree or High School diploma and equivalent experience required.
- Advanced Proficiency in French for reading, writing and verbal communication required.
- Customer service experience.
- Training or teaching experience preferred.
- Strong time management skills with the ability to use time effectively and efficiently.
- Ability to read, analyze and solve customer questions.
- Ability to clearly write procedures in response to customer questions.
- Ability to effectively present information (verbal and written) and respond to customer questions in one‑on‑one and group settings.
- Practices attentive and active listening.
- Knowledgeable in current industry practices, trends, technology, and other information affecting clients’ businesses.
- Knowledge of database and internet‑based software.
- Knowledge of Microsoft Outlook, Excel, and Word.
- Familiar with internet browsers and settings.
- Familiar and skilled with online chat tools, and email.
- Experience working with salon/spa businesses preferred.
What’s in it for you?
We’re committed to supporting you both inside and outside of work, offering a comprehensive benefits package that prioritises your health, wellbeing, and future.
- Fully Remote Position.
- Generous paid time off, plus company‑wide monthly wellness days to recharge.
- Private Health Insurance (AXA).
- Dental Insurance (BUPA).
- Monthly Wellness Stipend (Benepass).
- Calm Subscription.
- Discounted ClassPass Plan.
- Spring Health Mental Health Support.
- Royal London Pension Scheme: Up to 6% employer match.
- Life, Income & Critical Illness Insurance.
- Carrot Fertility Benefits: Support for family planning with available funds.
- BenefitsHub Platform: Access to a wide range of exclusive discounts.
- Bonusly Reward Recognition.
- Cycle‑to‑Work Scheme.
- Eye Test Vouchers.
Have we piqued your curiosity? Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
Onboarding Specialist - Spanish employer: Playlist
Contact Detail:
Playlist Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Specialist - Spanish
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Playlist on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to onboarding and customer service. We want you to showcase your skills in training and problem-solving, so have some examples ready to share!
✨Tip Number 3
Show your passion for customer experience! During interviews, highlight how you've gone above and beyond to help customers in the past. This will resonate with Playlist's focus on delivering phenomenal experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Playlist team.
We think you need these skills to ace Onboarding Specialist - Spanish
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about helping customers and making a difference in their onboarding experience.
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences that match the job description. We love seeing how your background aligns with what we’re looking for in an Onboarding Specialist.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that make it easy for us to understand your qualifications and how you can contribute to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Playlist
✨Know Your Stuff
Make sure you’re familiar with the Mindbody software and its features. Brush up on how it aligns with customer needs, as you'll be coaching clients through their onboarding process. Being knowledgeable will help you build trust and confidence with potential customers.
✨Showcase Your Customer Service Skills
Prepare examples of your past customer service experiences. Think about times when you resolved issues or provided exceptional support. This role is all about fostering relationships, so demonstrating your ability to connect with customers will be key.
✨Practice Active Listening
During the interview, show that you can listen attentively. Respond thoughtfully to questions and ask clarifying questions if needed. This will not only demonstrate your communication skills but also reflect the attentive approach you’ll take with customers.
✨Be Ready to Discuss Training Techniques
Since the role involves training customers, be prepared to talk about your teaching or training experiences. Share specific methods you’ve used to engage learners and ensure they grasp new concepts. This will highlight your capability to guide clients effectively through the onboarding process.