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For Companies At a Glance
- Tasks: Guide new customers through their software journey and ensure their success.
- Company: Join Playlist, a leader in connecting people with inspiring fitness and wellness experiences.
- Benefits: Flexible work environment, diverse team, and opportunities for personal growth.
- Why this job: Make a real impact by helping others achieve their fitness and wellness goals.
- Qualifications: 2+ years in customer service, strong communication skills, and a passion for helping others.
- Other info: Diverse and inclusive workplace that values unique perspectives.
The predicted salary is between 30000 - 42000 £ per year.
About the Company
At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
The Role You’ll Play
- You’ll guide new Playlist customers through their software journey—from configuration and training to launch.
- Acting as their trusted partner, you’ll lead virtual onboarding sessions, gather requirements, and build out their sites to match their unique goals and business needs.
- You’ll troubleshoot challenges, recommend value-added services, and collaborate across teams to ensure every customer feels confident and set up for success.
Manage onboarding for assigned customers, delivering configuration, training, and support through virtual video sessions. Gather customer requirements during kickoff calls and configure their software environment to align with their business objectives. Identify opportunities to recommend and coordinate additional Playlist services and products that add value. Troubleshoot software challenges and collaborate with Engineering and Product teams to resolve issues. Build trust and confidence by sharing your firsthand knowledge of Playlist products, services, and processes. Proactively follow up with customers to ensure engagement, answer questions, and support their progress. Schedule ongoing training sessions as needed to reinforce learning and drive adoption. Stay current on Playlist software, industry trends, and best practices through continuous learning.
Experience You Bring
- 2+ years of customer service experience in a client-facing role.
- Strong time management skills with the ability to prioritize and organize your workload effectively.
- Experience with training, teaching, or presenting information to individuals or groups.
- Comfortable conducting virtual meetings and building rapport on camera via video conferencing tools.
- Ability to listen actively, ask thoughtful questions, and solve problems with clarity and creativity.
- Familiarity with database and internet-based software, including Microsoft Outlook, Excel, and Word.
- Skilled in online communication tools such as email, chat, and video platforms like Zoom or Google Meet.
- Knowledge of current industry practices and technology trends that impact customer success.
- Experience in the boutique fitness studio industry is ideal but not required.
Have we piqued your curiosity? Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
Onboarding Specialist employer: Playlist
Contact Detail:
Playlist Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Specialist
✨Tip Number 1
Get to know the company inside out! Research Playlist's mission and values, and think about how your experience aligns with their goals. This will help you stand out during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Set up mock interviews with friends or use online platforms to refine your answers. Focus on showcasing your customer service skills and how you've successfully guided clients in the past—this is key for the Onboarding Specialist role.
✨Tip Number 3
Network like a pro! Connect with current or former Playlist employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role there. Personal connections can give you an edge in the hiring process.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Playlist team. Remember, we’re looking for the right fit, so don’t hesitate to put yourself out there!
We think you need these skills to ace Onboarding Specialist
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and the company.
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Onboarding Specialist role. Use keywords from the job description to demonstrate that you understand what we’re looking for.
Showcase Your Skills: Don’t just list your skills—give us examples of how you've used them in past roles. Whether it’s customer service or training, we want to see how you’ve made an impact in your previous positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Playlist
✨Know the Company Inside Out
Before your interview, take some time to research Playlist and its mission. Understand how they connect people with experiences in fitness and wellness. This knowledge will help you align your answers with their values and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As an Onboarding Specialist, you'll be guiding customers through their journey. Prepare examples from your past experience where you've successfully managed customer relationships, resolved issues, or provided training. Highlight your ability to listen actively and solve problems creatively.
✨Practice Virtual Communication
Since the role involves conducting virtual onboarding sessions, make sure you're comfortable with video conferencing tools like Zoom or Google Meet. Practice speaking clearly and confidently on camera, and consider setting up a mock interview to get used to the format.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in the Onboarding Specialist role. This not only shows your interest but also helps you determine if Playlist is the right fit for you.
