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- Tasks: Lead and develop a Customer Success team to enhance customer experiences.
- Company: Playlist, a platform for intentional living and real-world connections.
- Benefits: Competitive salary, flexible work options, and opportunities for personal growth.
- Why this job: Shape the future of customer success while making a real impact on people's lives.
- Qualifications: 5+ years in SaaS Customer Success and strong leadership skills.
- Other info: Join a dynamic team focused on fostering meaningful connections.
The predicted salary is between 36000 - 60000 £ per year.
About the Company: At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real‑world connections.
The Manager, Customer Success is responsible for leading and developing the Customer Success team supporting the EMEA region. They will ensure the team delivers exceptional customer experiences that drive adoption, satisfaction, and retention across Mindbody’s small and medium‑sized business (SMB) accounts. The Manager plays a critical role in building team capability, ensuring all members possess the skills, tools, and knowledge to effectively manage their book of business and deliver high‑quality, scalable customer education programs. This includes ownership of performance management, establishing and monitoring KPIs, conducting ongoing coaching and evaluations, and fostering a culture of accountability and excellence.
As Mindbody’s Customer Success program evolves, this individual will lead through change, ensuring rapid and effective adoption of new processes and best practices. This role also requires a strong focus on operational leadership, running structured team meetings, conducting regular one‑on‑ones, collaborating cross‑functionally, and proactively removing obstacles that hinder team or customer success.
The right candidate will demonstrate influential communication, proven mentoring ability, and a history of driving measurable results through effective leadership. Partnering closely with stakeholders across Implementation, Customer Success, Product, and Enablement, the Manager will ensure consistency, quality, and alignment between regional success strategies and global training initiatives to maximize customer outcomes.
Minimum Qualifications and Requirements:
- Bachelor’s degree in a related field, strongly preferred
- 5+ years of experience in SaaS Customer Success
Customer Success Manager in London employer: Playlist
Contact Detail:
Playlist Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more connections you make, the better your chances of landing that Customer Success Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission around intentional living and how they empower businesses. This will help you tailor your answers and show you're genuinely interested in joining the Playlist team.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss your experience in mentoring and driving results. Use specific examples to demonstrate how you've led teams to success in previous roles, especially in SaaS Customer Success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your relevant experience in SaaS and how it aligns with our mission at Playlist. We want to see how you can contribute to fostering meaningful connections!
Showcase Your Leadership Skills: Since this role involves leading a team, don’t forget to emphasise your leadership experience. Share specific examples of how you've mentored others or driven results in previous roles. We love seeing candidates who can inspire and elevate their teams!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate candidates who can communicate effectively, as that’s key in Customer Success!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Playlist!
How to prepare for a job interview at Playlist
✨Know the Company Inside Out
Before your interview, dive deep into Playlist's mission and values. Understand how they connect people with experiences in fitness and wellness. This knowledge will help you align your answers with their goals and show that you're genuinely interested in being part of their journey.
✨Showcase Your Leadership Skills
As a Customer Success Manager, you'll need to demonstrate your ability to lead and develop a team. Prepare examples from your past experiences where you've successfully managed a team, driven results, or implemented new processes. Highlight your mentoring skills and how you've fostered a culture of accountability.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle customer challenges. Think of specific scenarios where you've improved customer satisfaction or retention. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Emphasise Cross-Functional Collaboration
Since this role involves working closely with various teams, be ready to discuss your experience collaborating across departments. Share examples of how you've partnered with stakeholders to achieve common goals, ensuring alignment between customer success strategies and broader company initiatives.
