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- Tasks: Coordinate customer projects and implement innovative solutions for a seamless experience.
- Company: Join Playlist, a leader in connecting people with inspiring fitness and wellness experiences.
- Benefits: Enjoy a diverse workplace, competitive salary, and opportunities for personal growth.
- Why this job: Make a real impact by helping customers achieve their goals through technology.
- Qualifications: Experience in project management and customer service is preferred.
- Other info: We value diversity and encourage all backgrounds to apply!
The predicted salary is between 28800 - 48000 ÂŁ per year.
About the Company: At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
About the right team member: The Customer Implementation Manager (CIM) serves as a customer's coordinator by providing support to customers for projectâmanaged implementation, along with oneâtime engagement projects. The incumbent will gain an inâdepth understanding of a customer's business model to make recommendations for set up, configure customer sites and provide suggestions on best practices. The Sr. CIM is responsible for both the management and implementation of assigned customer projects at the strategic level and will provide support at the nonâstrategic level as needed. Additionally, the Sr. CIM's may review projects for both scoping and pricing, along with providing consultative support for all products within the Professional Services team.
About the role:
- Provide customer consultations to review project requirements for the design and implementation of projects, participate and contribute to the estimation and SOW process, including timelines and costs.
- Provide support to Implementation projects by consulting with customers and partners to gain an understanding of their business model and goals to design workflows that translate into a robust and scalable design.
- Responsible for project coordination and implementation of complex, multiâlocation integrations, with a focus on strategic customer implementation and data projects to ensure a customer experience that is seamless and consistent.
- Lead smaller implementation projects for strategic accounts to ensure deliverables and timelines are met.
- Partner with assigned Project Manager for large strategic account implementation projects.
- Work directly with customers to manage initial access, coordinate data conversions and integrations, create process documentation and templates and train users for a successful launch of Midbody software.
- Provide refinement and updates for strategic accounts and templates.
- Proactively manage client expectations and performance guarantee commitments by partnering with all internal and external project stakeholders.
- Build and maintain a highâlevel of industry specific business knowledge by remaining current on emerging products and technical updates to assist with product and partner recommendations.
- Provide mentorship and assist with oversight of the Customer Implementation Managers.
- All other duties as assigned.
Skills & experience:
- Bachelor's Degree or equivalent experience.
- Five (5) years of related customer service, project management and/or technical support experience highly preferred.
- Two (2) years in a Professional Services role at Mindbody is preferred.
- Expert knowledge of Mindbody's software products is preferred.
- Demonstrated ability to use problemâsolving, critical thinking, communication, and relationshipâbuilding skills.
- Demonstrated ability to mitigate and take ownership of customer escalations.
- Demonstrated ability to manage customer expectations and facilitate winâwin situations.
- Demonstrated ability to interact with all levels of customers from frontâline staff to senior level leadership.
- Thorough knowledge of and demonstrated ability to use and navigate web and mobile technologies.
- Advanced knowledge of hardware installation and settings.
- Demonstrated ability with the basic functions and features within Microsoft and Google platforms.
- Ability to manage business location transfers and other large data work projects.
- Demonstrated ability to facilitate change management with their point of contact (POC) and/or the customer's organization.
- Excellent time management and organizational skills, ability to prioritize and use time effectively and efficiently. Demonstrated ability to meet internal and external deadlines.
Have we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes.
The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.
Customer Implementation Manager in London employer: Playlist
Contact Detail:
Playlist Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Implementation Manager in London
â¨Tip Number 1
Get to know the company inside out! Research Playlist's mission and values, and think about how your experience aligns with their goals. This will help you stand out in interviews and show that you're genuinely interested.
â¨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn to get the inside scoop on the company culture and what they look for in a Customer Implementation Manager. Plus, it could lead to a referral!
â¨Tip Number 3
Prepare for those tricky interview questions! Think about examples from your past experiences that showcase your problem-solving skills and ability to manage customer expectations. Practice makes perfect!
â¨Tip Number 4
Don't forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Playlist.
We think you need these skills to ace Customer Implementation Manager in London
Some tips for your application đŤĄ
Show Your Understanding: Make sure to highlight your understanding of the customer implementation process. We want to see how you can connect with our customers and help them achieve their goals, so share any relevant experiences that showcase your skills in project management and customer service.
Tailor Your Application: Donât just send a generic application! We love it when candidates tailor their applications to fit the role. Use the job description as a guide and make sure to align your skills and experiences with what weâre looking for in a Customer Implementation Manager.
Be Clear and Concise: When writing your application, clarity is key! We appreciate well-structured responses that get straight to the point. Avoid fluff and focus on showcasing your relevant experience and skills that make you a great fit for the role.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. Itâs super easy and ensures your application goes directly to us. Plus, it shows youâre serious about joining our team!
How to prepare for a job interview at Playlist
â¨Know the Company Inside Out
Before your interview, take some time to really understand Playlist's mission and values. Familiarise yourself with their platform and how they connect people with fitness and wellness experiences. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
â¨Showcase Your Project Management Skills
As a Customer Implementation Manager, you'll need to demonstrate your project management expertise. Prepare specific examples from your past experiences where you've successfully managed complex projects, especially in customer service or technical support roles. Highlight your ability to coordinate with multiple stakeholders and meet deadlines.
â¨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and critical thinking skills. Think of scenarios where you've had to manage customer expectations or resolve escalations. Practising these responses will help you articulate your thought process clearly during the interview.
â¨Ask Insightful Questions
At the end of the interview, donât forget to ask questions! Inquire about the team dynamics, the types of projects you might be working on, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture is the right fit for you.