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- Tasks: Coordinate customer projects and implement solutions for seamless experiences.
- Company: Join Playlist, a leader in connecting people with inspiring fitness and wellness experiences.
- Benefits: Diverse workplace, opportunities for growth, and a chance to make a real impact.
- Why this job: Be part of a team reshaping technology to foster meaningful connections.
- Qualifications: Experience in project management and customer service is preferred.
- Other info: We value diversity and encourage all backgrounds to apply.
The predicted salary is between 36000 - 60000 £ per year.
About the Company: At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
About the right team member: The Customer Implementation Manager (CIM) serves as a customer's coordinator by providing support to customers for project-managed implementation, along with one-time engagement projects. The incumbent will gain an in-depth understanding of a customer's business model to make recommendations for set up, configure customer sites and provide suggestions on best practices. The Sr. CIM is responsible for both the management and implementation of assigned customer projects at the strategic level and will provide support at the non-strategic level as needed. Additionally, the Sr. CIM's may review projects for both scoping and pricing, along with providing consultative support for all products within the Professional Services team.
About the role:
- Provide customer consultations to review project requirements for the design and implementation of projects, participate and contribute to the estimation and SOW process, including timelines and costs.
- Provide support to Implementation projects by consulting with customers and partners to gain an understanding of their business model and goals to design workflows that translate into a robust and scalable design.
- Responsible for project coordination and implementation of complex, multi-location integrations, with a focus on strategic customer implementation and data projects to ensure a customer experience that is seamless and consistent.
- Lead smaller implementation projects for strategic accounts to ensure deliverables and timelines are met.
- Partner with assigned Project Manager for large strategic account implementation projects.
- Work directly with customers to manage initial access, coordinate data conversions and integrations, create process documentation and templates and train users for a successful launch of Midbody software.
- Provide refinement and updates for strategic accounts and templates.
- Proactively manage client expectations and performance guarantee commitments by partnering with all internal and external project stakeholders.
- Build and maintain a high-level of industry specific business knowledge by remaining current on emerging products and technical updates to assist with product and partner recommendations.
- Provide mentorship and assist with oversight of the Customer Implementation Managers.
- All other duties as assigned.
Skills & experience:
- Bachelor's Degree or equivalent experience.
- Five (5) years of related customer service, project management and/or technical support experience highly preferred.
- Two (2) years in a Professional Services role at Mindbody is preferred.
- Expert knowledge of Mindbody's software products is preferred.
- Demonstrated ability to use problem-solving, critical thinking, communication, and relationship-building skills.
- Demonstrated ability to mitigate and take ownership of customer escalations.
- Demonstrated ability to manage customer expectations and facilitate win-win situations.
- Demonstrated ability to interact with all levels of customers from front-line staff to senior level leadership.
- Thorough knowledge of and demonstrated ability to use and navigate web and mobile technologies.
- Advanced knowledge of hardware installation and settings.
- Demonstrated ability with the basic functions and features within Microsoft and Google platforms.
- Ability to manage business location transfers and other large data work projects.
- Demonstrated ability to facilitate change management with their point of contact (POC) and/or the customer's organization.
- Excellent time management and organizational skills, ability to prioritize and use time effectively and efficiently.
- Demonstrated ability to meet internal and external deadlines.
Have we piqued your curiosity? Sound like the role for you? We'd love to hear from you. Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes.
The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.
Customer Implementation Manager employer: Playlist
Contact Detail:
Playlist Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Implementation Manager
✨Tip Number 1
Get to know the company inside out! Research Playlist's mission and values, and think about how your experience aligns with their goals. This will help you stand out in interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about examples from your past experiences that showcase your problem-solving skills and ability to manage customer expectations. Practice makes perfect!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Implementation Manager
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you understand the role of Customer Implementation Manager inside out. Familiarise yourself with the key responsibilities and skills mentioned in the job description. This will help you tailor your application to show how you fit the bill.
Be Personal: When you're crafting your cover letter, don’t just regurgitate your CV. Share your personal experiences that relate to the role. We want to see your personality shine through and how your unique background can contribute to our mission at Playlist.
Showcase Your Skills: Highlight your project management and customer service skills clearly. Use specific examples from your past experiences to demonstrate how you've successfully managed projects or resolved customer issues. This is your chance to show us what you can bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Playlist
✨Know the Company Inside Out
Before your interview, take some time to really understand Playlist's mission and values. Familiarise yourself with their platform and how they connect people with fitness and wellness experiences. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Project Management Skills
As a Customer Implementation Manager, you'll need to demonstrate your project management expertise. Prepare specific examples of past projects where you successfully managed timelines, coordinated teams, and met client expectations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Technical Questions
Given the technical nature of the role, brush up on your knowledge of Mindbody's software products and any relevant technologies. Be ready to discuss how you've used these tools in previous roles and how you can leverage them to enhance customer experiences at Playlist.
✨Practice Active Listening
During the interview, make sure to actively listen to the questions being asked. This will help you respond more effectively and show that you value the interviewer's input. Don't hesitate to ask clarifying questions if you're unsure about something; it demonstrates your commitment to understanding the customer's needs.