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- Tasks: Provide top-notch desktop IT support and troubleshoot hardware/software issues.
- Company: Join Playground Games, a leading Xbox Game Studio known for fun and accessible games.
- Benefits: Enjoy a competitive salary, relocation assistance, and a supportive work environment.
- Why this job: Be part of an exciting team creating world-class games while enhancing your IT skills.
- Qualifications: Experience in IT support, strong knowledge of desktop hardware, and a passion for gaming.
- Other info: Dynamic workplace with a focus on diversity, inclusion, and career growth.
The predicted salary is between 30000 - 42000 £ per year.
Playground Games is looking for an IT Support Engineer to join our IT team on a contract basis.
About us:
As a first-party Xbox Game Studio, we are passionate about making genre-defining games that are accessible, beautiful, and, most of all, fun. This is a fantastic opportunity to make a world-class game with an established, talented, and collaborative team at one of the industry’s most exciting first-party game studios.
About the role:
As a Contract IT Support Engineer, you will work onsite alongside our current engineering team to deliver comprehensive desktop IT support to end users. In this fast-paced and dynamic environment, professionalism, enthusiasm, strong interpersonal skills, and a commitment to ongoing learning are integral to success in the role. This is a contract role, based full-time on-site across our three state-of-the-art facilities in Royal Leamington Spa. Relocation assistance is available if required.
What you’ll do:
- Provide all aspects of desktop IT support, including troubleshooting and resolving hardware and software issues.
- Maintain and upgrade PC hardware components, ensuring optimal performance and reliability.
- Assist in the setup and configuration of new hardware, including desktops, laptops, and peripherals.
- Deliver exceptional customer service and support to all users.
- Document and maintain accurate records of IT support activities and hardware inventory.
What you’ll bring:
- Previous experience in an IT support role.
- Outstanding knowledge of desktop hardware, including troubleshooting and upgrading PC components.
- Excellent verbal, written, and organisational skills.
- A passion for IT and videogames.
- IT certification or education to A-Level/BTEC Level 3 standard.
- Ability to work onsite in our Leamington Spa studios.
We believe a healthy work-life balance, continuous learning, and a supportive community are key to creating world-class games. Playground Games is proud to be an equal opportunity employer; we believe that diversity and inclusion fuels creativity. We are dedicated to creating a safe, comfortable and welcoming working environment.
We strive to build an inclusive culture that encourages, supports and celebrates the diverse voices of our team members. It drives our innovation and connects us closer to our players. We are committed to equity, diversity, and inclusion across age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
At Playground Games we recognise the importance of self-development, career progression, well-being and retention of our colleagues. We celebrate difference and welcome everyone to join us and to be themselves at work.
If you require any reasonable adjustments to apply for this position, please contact us on recruitment@playground-games.com
IT Support Engineer - Contract in Royal Leamington Spa employer: Playground Games
Contact Detail:
Playground Games Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - Contract in Royal Leamington Spa
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Playground Games on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Show off your skills! If you have a portfolio or examples of your IT support work, bring them along to the interview. It’s a great way to demonstrate your expertise and passion for the role.
✨Tip Number 3
Prepare for the unexpected! Be ready for technical questions or practical tests during the interview. Brush up on common troubleshooting scenarios so you can impress them with your quick thinking.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Playground Games family.
We think you need these skills to ace IT Support Engineer - Contract in Royal Leamington Spa
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your relevant experience and skills, especially those related to desktop support and hardware troubleshooting. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for IT and gaming, and explain why you’re excited about joining Playground Games. Let us know how your background aligns with our mission to create fun and accessible games.
Show Off Your Communication Skills: Since this role involves delivering exceptional customer service, make sure your written application reflects your strong communication skills. Be clear, concise, and professional in your writing – we love a good communicator!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our community!
How to prepare for a job interview at Playground Games
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop hardware and software troubleshooting. Be ready to discuss specific issues you've resolved in the past, as this will show your hands-on experience and problem-solving skills.
✨Show Your Passion for Gaming
Since Playground Games is all about creating fun and engaging games, let your enthusiasm for gaming shine through. Share your favourite games and how they inspire your work in IT support. This connection can set you apart from other candidates.
✨Demonstrate Exceptional Customer Service Skills
As an IT Support Engineer, you'll be interacting with end users regularly. Prepare examples of how you've provided outstanding customer service in previous roles. Highlight your interpersonal skills and ability to communicate technical information clearly.
✨Prepare Questions About the Role
Before the interview, think of insightful questions to ask about the team dynamics, ongoing projects, or the tools they use. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
