At a Glance
- Tasks: Be the friendly face of our studio, providing admin support and keeping everything running smoothly.
- Company: Join Playground Games, a leading Xbox Game Studio passionate about creating fun and accessible games.
- Benefits: Enjoy a 12-month contract with a dynamic team and opportunities for personal growth.
- Other info: Embrace diversity and inclusion in a welcoming workplace that values your unique voice.
- Why this job: Make an impact in a fast-paced environment while supporting a creative and talented team.
- Qualifications: Customer service experience and proficiency in MS Office are essential.
The predicted salary is between 30000 - 42000 £ per year.
Playground Games is looking for an Administrator to join our Operations team on a contract basis.
About us:
As a first‑party Xbox Game Studio, we are passionate about making genre‑defining games that are accessible, beautiful, and, most of all, fun.
About the role:
As Administrator, you will be working closely with the wider Operations team, whilst being based front and centre on the reception desk. You will provide efficient reception, administrative and office support to the Studio. This role involves interacting with a variety of internal teams and disciplines, in addition to external visitors. You will be ordering resources for a busy studio and be responsible for keeping everything well stocked, providing efficient administration for all areas of the business, and supporting the co‑ordination of events and studio goings on. This fast‑paced role means you’ll be involved in a number of operational support activities at any one time.
Our ideal candidate has excellent customer service skills, is resourceful and flexible, and excited to be a champion for Playground Games and everything we produce. This is a 12‑month contract role based across our three state‑of‑the‑art facilities in Royal Leamington Spa.
What you’ll do:
- Host a busy reception, including meeting and greeting visitors, arranging NDAs and visitor badges, answering phone calls and accepting deliveries.
- Provide administrative and operational support to the wider Admin and Operations team for the day to day running of the studios.
- Accurately log sickness, duvet day requests and medical appointments within an online holiday system.
- Lead responsibility for ordering and replenishing the studios food and drink offering, as well as ordering cleaning supplies and stationery.
- Be responsible for maintaining a safe and tidy studio, including frequent checks and walk rounds.
- Assist with PG merchandise requests.
- Assist in the organisation and administration of PG events.
- Maintain the Games Library.
- Performing other duties as required.
- Be an ambassador for Playground Games and everything we do.
What you’ll bring:
- Professional attitude and ability to work in a confidential manner.
- Flexibility to be involved in several operational support activities at a time, in a fast‑paced environment.
- Experience in a customer facing role.
- Good working knowledge of MS Office inc Outlook, Excel, Word.
- A genuine passion for supporting a workplace and its team.
This is a fantastic opportunity to make a world‑class game with an established, talented, and collaborative team at one of the industry’s most exciting first‑party game studios.
Playground Games is proud to be an equal opportunity employer, we believe that diversity and inclusion fuels creativity. We are dedicated to creating a safe, comfortable and welcoming working environment. We strive to build an inclusive culture that encourages, supports and celebrates the diverse voices of our team members. It drives our innovation and connects us closer to our players. We are committed to equity, diversity, and inclusion across age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
At Playground Games we recognise the importance of self‑development, career progression, well‑being and retention of our colleagues. We celebrate difference and welcome everyone to join us and to be themselves at work.
Office Administrator - Contract in London employer: Playground Games
Playground Games is an exceptional employer, offering a vibrant and inclusive work culture that fosters creativity and collaboration. Located in the heart of Royal Leamington Spa, employees benefit from state-of-the-art facilities and a commitment to professional growth, ensuring that every team member can thrive while contributing to the development of genre-defining games. With a focus on diversity and well-being, Playground Games provides a supportive environment where everyone is encouraged to be their authentic selves.
StudySmarter Expert Advice🤫
We think this is how you could land Office Administrator - Contract in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Playground Games. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Playground Games before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Office Administrator - Contract in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Playground Games:Your cover letter is your chance to shine! Tell us why you want to work at Playground Games specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Playground Games!
How to prepare for a job interview at Playground Games
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
