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For Companies At a Glance
- Tasks: Manage customer bookings and enquiries for sports venues while delivering top-notch service.
- Company: Dynamic sports tech company focused on improving customer experiences.
- Benefits: £26,500 salary, 25 days leave, flexible working, and a fun team culture.
- Why this job: Join a mission-driven team and make a real impact in the sports industry.
- Qualifications: Organised, customer-focused, and tech-savvy individuals with booking experience preferred.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 26500 - 37000 £ per year.
At A Glance:
- Role Type: 12-Month Fixed Term Contract (FTC)
- Salary: £26,500 per annum
- Location: Central London (Newman Street, W1T)
- Working Pattern: Hybrid (Minimum 3 days in office: Mon, Wed, Thu)
- Hours: 40 hours per week (Mon–Fri, 9am–5pm) + 1-in-3 weekend on-call rota
Core Mission: Delivering a high-quality "Bookteam" managed customer service, handling end-to-end bookings, customer enquiries, and facility operations for sports venue clients.
Key Responsibilities:
- Managed Service (75%): Managing inbound/outbound enquiries via phone and email; executing the full booking lifecycle from enquiry to invoicing.
- Project Support (20%): Overseeing long-term booking renewals, facility scheduling, and proactive debt collection.
- Product Support (5%): Acting as a point of contact for Playfinder marketplace users and Lockteq smart access installations.
Top Benefits:
- Time Off: 25 days annual leave + your Birthday off.
- Wellbeing: "Flex Wellbeing" allowance and a NEST pension scheme.
- Perks: Choice of Mac or PC hardware, fresh fruit/refreshments, and regular team socials.
Role Summary: Led by our Head of Service Delivery, the Sports Booking Administrator is a customer service role delivering our Bookteam managed service, and also supports as a customer facing contact for our Playfinder marketplace and Lockteq smart access products. As part of the Service Delivery Team, you will work in a fast-paced environment as part of a collaborative team with an open and supportive work culture. The role would suit a highly organised and enthusiastic individual wanting to apply their existing experience in customer service or operations, ideally within the sports and leisure sector.
Skills:
- Be highly organised, and enjoy and be able to multitask
- Have a passion for supporting customers
- Take pride and be confident in your communication skills
- Work with a process-oriented approach that looks for efficiency
- Have experience in a bookings environment (sport, leisure, school lettings a bonus)
- Be confident and trustworthy working independently without direct supervision
- Be tech-literate and quick in developing efficiency in new software and processes
Benefits:
- Annual Salary of £26,500
- 25 Days Annual Leave
- NEST Pension Scheme
- Flexible Mondays, Wednesdays, and Thursdays
Sports Booking Administrator employer: Playfinder, powering Bookteq
Contact Detail:
Playfinder, powering Bookteq Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sports Booking Administrator
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it could give you an edge if they put in a good word for you!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and bookings. Think about how your past experiences can relate to the role of Sports Booking Administrator and be ready to share specific examples.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Sports Booking Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Sports Booking Administrator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about sports and customer service. Share specific examples of how you've made a positive impact in previous roles, and let your personality come through.
Show Off Your Organisational Skills: Since this role requires a high level of organisation, make sure to mention any tools or methods you use to stay organised. Whether it's managing bookings or juggling multiple tasks, we want to know how you keep everything running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our mission-driven team. Don’t miss out on this opportunity!
How to prepare for a job interview at Playfinder, powering Bookteq
✨Know Your Stuff
Before the interview, make sure you understand the role of a Sports Booking Administrator inside out. Familiarise yourself with the booking lifecycle and customer service principles. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering high-quality customer service, be ready to share specific examples from your past experiences. Think of situations where you resolved customer issues or improved processes. This will demonstrate your ability to handle enquiries effectively.
✨Be Organised and Proactive
Highlight your organisational skills during the interview. Discuss how you manage multiple tasks and prioritise effectively, especially in a fast-paced environment. Mention any tools or methods you use to stay organised, as this aligns with the role's requirements.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of the interview. This could be about the team culture, ongoing projects, or how they measure success in the role. It shows that you're engaged and eager to contribute to their mission of improving customer experience.
