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For Companies At a Glance
- Tasks: Manage customer bookings and enquiries for sports venues, ensuring top-notch service.
- Company: Join Playfinder, a mission-driven scale-up transforming access to sports globally.
- Benefits: Enjoy a competitive salary, flexible working, and 25 days annual leave plus your birthday off.
- Why this job: Be part of a dynamic team making a real impact in the sports community.
- Qualifications: Organised, customer-focused, and tech-savvy individuals with booking experience preferred.
- Other info: Collaborative culture with regular team socials and opportunities for professional growth.
The predicted salary is between 26500 - 37000 £ per year.
At A Glance:
- Role Type: 12-Month Fixed Term Contract (FTC)
- Salary: £26,500 per annum
- Location: Central London (New Street, W1T)
- Working Pattern: Hybrid (Minimum 3 days in office: Mon, Wed, Thu)
- Hours: 40 hours per week (Mon–Fri, 9am–5pm) + 1-in-3 weekend on-call rota
Core Mission: Delivering a high-quality "Bookteam" managed customer service, handling end-to-end bookings, customer enquiries, and facility operations for sports venue clients.
Key Responsibilities:
- Managed Service (75%): Managing inbound/outbound enquiries via phone and email; executing the full booking lifecycle from enquiry to invoicing.
- Project Support (20%): Overseeing long-term booking renewals, facility scheduling, and proactive debt collection.
- Product Support (5%): Acting as a point of contact for Playfinder marketplace users and Lockteq smart access installations.
Time Off: 25 days annual leave + your Birthday off.
Wellbeing: "Flex Wellbeing" allowance and a NEST pension scheme.
Perks: Choice of Mac or PC hardware, fresh fruit/refreshments, and regular team socials (Summer & Xmas).
Culture: A mission-driven scale-up environment focused on professional growth and social impact.
About Playfinder: Playfinder is a consumer sports marketplace and SaaS booking software scale-up based in Central London that has a vision to transform access to sport globally and a mission to provide the best sports booking software and experience. We do this by providing high quality customer experiences on our search and booking marketplace, Playfinder, that has given 1M+ players access to pitches and courts for 20+ sports through our website and app annually. Alongside this, we enable self-service access and operations for facility operators and activity providers through our booking software, Bookteq. Together, our products drive increased utilisation of sports facilities, additional income for operators, and greater social impact in local communities.
Our Core Values:
- Mission-Driven: We’re different to other companies because of our dedication to improve the lives of both operators and players, and we carry this burden by striving to provide the best technology and customer experience to both sides of the experience.
- Change-Makers: We want people who won’t accept the status quo, but who find a way to improve how something is done, repeatedly. Change making is about having the guts and ambition to bring about positive change.
- Specialists: Our people strive to be specialists in their field, to take accountability and, coupled with a passion to learn, do what they do better than anyone else.
Role Summary: Led by our Head of Service Delivery, the Sports Booking Administrator is a customer service role delivering our Bookteam managed service, and also supports as a customer facing contact for our Playfinder marketplace and Lockteq smart access products. As an extension to our booking software, Bookteq, we offer an outsourced service to help clients to provide direct customer service and bookings management to their hirers over the phone and via email. As part of the Service Delivery Team, you will work in a fast-paced environment as part of a collaborative team with an open and supportive work culture. The role would suit a highly organised and enthusiastic individual wanting to apply their existing experience in customer service or operations, ideally within the sports and leisure sector.
Skills: As a minimum, you should:
- Be highly organised, and enjoy and be able to multitask
- Have a passion for supporting customers
- Take pride and be confident in your communication skills
- Work with a process-oriented approach that looks for efficiency
- Have experience in a bookings environment (sport, leisure, school lettings a bonus)
- Be confident and trustworthy working independently without direct supervision
- Be tech-literate and quick in developing efficiency in new software and processes
Annual Salary of £26,500
Flexible & Remote Working
Birthday Day Off
Fresh Fruit & Refreshments
Choice of Mac or PC hardware
Hours and Location: The hours and salary for this role would be 40 hours per week, Monday to Friday 9-5pm. This role is also required to be on-call for urgent escalations on a rota basis 1 in every 3 weekends. We currently operate a hybrid working model with a minimum of 3 days in the office; Mondays, Wednesdays, and Thursdays.
Job Type: 12-Month Fixed Term Contract
Location: Minimum of 3 days a week in office, based in Newman Street, W1T.
Sports Booking Administrator in London employer: Playfinder, powering Bookteq
Contact Detail:
Playfinder, powering Bookteq Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sports Booking Administrator in London
✨Tip Number 1
Get to know the company inside out! Research Playfinder's mission and values, and think about how your experience aligns with their goals. This will help you stand out in interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and bookings. Role-play with a friend or use online resources to boost your confidence and refine your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really want to be part of the Playfinder team. Don’t miss out!
We think you need these skills to ace Sports Booking Administrator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Sports Booking Administrator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Your Passion for Sports: Since this role is all about sports bookings, let your enthusiasm for sports shine through in your application. Share any personal experiences or insights that demonstrate your love for the game and how it connects to your professional journey.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts logically. We appreciate a well-organised application that makes it easy for us to see why you’re a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Playfinder!
How to prepare for a job interview at Playfinder, powering Bookteq
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Sports Booking Administrator role. Familiarise yourself with the core responsibilities like managing bookings and customer enquiries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is heavily focused on delivering high-quality customer service, prepare examples from your past experiences where you've excelled in this area. Think about times when you resolved issues or improved a process, as these stories will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
Being highly organised is key for this position. During the interview, discuss how you manage multiple tasks and prioritise effectively. You could even mention specific tools or methods you use to stay organised, which will highlight your suitability for the fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, ongoing projects, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company aligns with your values and career goals.
