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For Companies At a Glance
- Tasks: Support customers with tech issues in sports, using chat, call, and email.
- Company: Join PlayerData, a dynamic sports tech company passionate about customer satisfaction.
- Benefits: Enjoy private health insurance, competitive holidays, and perks like birthday cake!
- Why this job: Combine your love for sports with tech support and make a real difference.
- Qualifications: Strong communication skills and a passion for soccer or field sports are essential.
- Other info: Flexible remote work with opportunities for growth and development.
The predicted salary is between 20800 - 31200 £ per year.
PlayerData is looking for a technically-minded team player, with online customer-facing experience, to join our team as a Customer Support Specialist. We pride ourselves on our ability to understand the customer’s perspective and fulfil their needs quickly and efficiently, so knowledge of soccer and other field sports is a must. The ideal candidate will be a strong communicator, be organised and possess high attention to detail. Experience working in sports science, sports tech or in another sports-related discipline would also be beneficial, but is certainly not essential (a love of the game is essential though!).
The Role
- This is a shift-based role providing support to our global customer base across various communication channels, including call, chat and email.
- You will be helping to analyse and troubleshoot a varied range of problems faced by our customers, and will be responsible for handling front-line support tickets from initiation to a satisfactory resolution.
- In this role, you will be measured on your support fluency, responsiveness and effectiveness - meaning you will require a strong and applicable understanding of what high quality customer support should look like.
- You will also be responsible for upholding data quality within our service platform, communicating and providing clarity in support to internal stakeholders and teams, and maintaining smooth escalation processes across all support interactions.
- You will need to be a good problem solver and quick on your feet to be able to respond to queries and resolve issues as efficiently as possible.
- Passion for sport, good technical aptitude and a knack with people are an absolute must in this role.
Responsibilities
- Respond to customers across all support channels, and provide appropriate and effective assistance.
- Efficiently, clearly and accurately investigate and resolve issues with the customer via the most suitable communication channel.
- Develop and maintain a strong and communicable understanding of existing PlayerData products and features, as well as any new ones when they are introduced.
- Work closely with the other support team members, ensuring clarity in ticket ownership, communication and handovers.
- Improve and maintain support information quality within our service platform and other relevant tools.
- Follow up on open tickets to ensure a positive customer experience.
- Onboard new customers.
- Maintain a relationship and communicate customer feedback to any relevant internal teams.
- Be an internal product guru, staying on top of all new features and releases and be able to provide internal support as well as customer-facing support.
The Ideal Candidate
- Experience working in a customer facing role in the sports tech industry (or similar).
- Strong understanding of soccer and other field sports.
- Understanding of the applications of sports tech within a competitive team environment.
- Experience working with customers internationally.
- Excellent written and verbal communication skills.
- Able to provide specialist communication in a way that is understandable to all.
- Proactive, adaptable and able to work with initiative.
- Organised with a high level of attention to detail.
- Experience with wearable tech and hardware is preferred.
- Have a sound understanding of sporting technologies and the ability to use them.
- Experience with HubSpot (or similar CRM) preferred.
Benefits
- Private Health Insurance
- Competitive holidays
- 6-monthly performance and salary reviews
- Mental health and wellbeing support via Perkbox
- Group Life Assurance
- Perks at work discounts on major brands
- Cake on your Birthday
How to Apply
Does this role sound like a good fit? Apply HERE
Workplace and Diversity
At PlayerData, we’re an equal opportunities employer and we believe in no judgement when it comes to anything that makes you who you are - gender, race, sexuality, religion or anything else. If you need any additional support for the interview, just let us know so we can make arrangements for you.
Customer Support Specialist UK - Remote £26000 in London employer: PlayerData
Contact Detail:
PlayerData Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist UK - Remote £26000 in London
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into PlayerData's products and services. This way, you can show off your knowledge of their offerings and how they relate to customer support. It’ll impress them and help you stand out!
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, make sure you can articulate your thoughts clearly. Try role-playing common customer scenarios with a friend or family member to get comfortable.
✨Tip Number 3
Show your passion for sports! Whether it’s soccer or another field sport, let your enthusiasm shine through during the interview. Share personal experiences or stories that highlight your love for the game and how it connects to customer support.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Support Specialist UK - Remote £26000 in London
Some tips for your application 🫡
Show Your Passion for Sports: Make sure to highlight your love for soccer and other field sports in your application. We want to see that you understand the game and can connect with our customers on that level!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate strong communication skills, so make sure your message is easy to read and understand.
Tailor Your Experience: Link your previous customer-facing roles to the skills we’re looking for. If you've worked in sports tech or a similar field, let us know how that experience makes you a great fit for this role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at PlayerData
✨Know Your Sports
Make sure you brush up on your knowledge of soccer and other field sports. Being able to discuss recent matches, players, or trends will show your passion for the game and help you connect with the interviewers.
✨Showcase Your Customer Support Skills
Prepare examples from your past experiences where you provided excellent customer support. Highlight how you resolved issues efficiently and maintained a positive customer experience, as this role is all about understanding and fulfilling customer needs.
✨Familiarise Yourself with PlayerData Products
Take some time to research PlayerData’s products and features. Being knowledgeable about what they offer will not only impress your interviewers but also demonstrate your initiative and genuine interest in the company.
✨Practice Clear Communication
Since this role involves communicating across various channels, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with explaining technical concepts in an easy-to-understand way.
