Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer support for sports tech enthusiasts across various channels.
- Company: Join PlayerData, a dynamic team passionate about sports and technology.
- Benefits: Enjoy private health insurance, competitive holidays, and perks like cake on your birthday!
- Why this job: Combine your love for sports with tech while helping customers worldwide.
- Qualifications: Experience in customer-facing roles and a strong understanding of soccer is essential.
- Other info: Be part of an inclusive workplace that values diversity and personal growth.
The predicted salary is between 23400 - 28600 £ per year.
PlayerData is looking for a technically-minded team player, with online customer-facing experience, to join our team as a Customer Support Specialist. We pride ourselves on our ability to understand the customer’s perspective and fulfil their needs quickly and efficiently, so knowledge of soccer and other field sports is a must. The ideal candidate will be a strong communicator, be organised and possess high attention to detail. Experience working in sports science, sports tech or in another sports-related discipline would also be beneficial, but is certainly not essential (a love of the game is essential though!).
The Role
- This is a shift-based role providing support to our global customer base across various communication channels, including call, chat and email.
- You will be helping to analyse and troubleshoot a varied range of problems faced by our customers, and will be responsible for handling front-line support tickets from initiation to a satisfactory resolution.
- You will be measured on your support fluency, responsiveness and effectiveness - meaning you will require a strong and applicable understanding of what high quality customer support should look like.
- You will also be responsible for upholding data quality within our service platform, communicating and providing clarity in support to internal stakeholders and teams, and maintaining smooth escalation processes across all support interactions.
- You will need to be a good problem solver and quick on your feet to be able to respond to queries and resolve issues as efficiently as possible.
- Passion for sport, good technical aptitude and a knack with people are an absolute must in this role.
Responsibilities
- Respond to customers across all support channels, and provide appropriate and effective assistance.
- Efficiently, clearly and accurately investigate and resolve issues with the customer via the most suitable communication channel.
- Develop and maintain a strong and communicable understanding of existing PlayerData products and features, as well as any new ones when they are introduced.
- Work closely with the other support team members, ensuring clarity in ticket ownership, communication and handovers.
- Improve and maintain support information quality within our service platform and other relevant tools.
- Follow up on open tickets to ensure a positive customer experience.
- Onboard new customers.
- Maintain a relationship and communicate customer feedback to any relevant internal teams.
- Be an internal product guru, staying on top of all new features and releases and be able to provide internal support as well as customer-facing support.
The Ideal Candidate
- Experience working in a customer facing role in the sports tech industry (or similar).
- Strong understanding of soccer and other field sports.
- Understanding of the applications of sports tech within a competitive team environment.
- Experience working with customers internationally.
- Excellent written and verbal communication skills.
- Able to provide specialist communication in a way that is understandable to all.
- Proactive, adaptable and able to work with initiative.
- Organised with a high level of attention to detail.
- Experience with wearable tech and hardware is preferred.
- Have a sound understanding of sporting technologies and the ability to use them.
- Experience with HubSpot (or similar CRM) preferred.
Benefits
- Private Health Insurance
- Competitive holidays
- 6-monthly performance and salary reviews
- Mental health and wellbeing support via Perkbox
- Group Life Assurance
- Perks at work discounts on major brands
- Cake on your Birthday
How to Apply
Does this role sound like a good fit? Apply HERE.
Workplace and Diversity
At PlayerData, we’re an equal opportunities employer and we believe in no judgement when it comes to anything that makes you who you are - gender, race, sexuality, religion or anything else. If you need any additional support for the interview, just let us know so we can make arrangements for you.
Customer Support Specialist UK - Remote £26000 employer: PlayerData
Contact Detail:
PlayerData Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist UK - Remote £26000
✨Tip Number 1
Get to know PlayerData inside out! Familiarise yourself with their products and features, especially those related to soccer and sports tech. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves interacting with customers across various channels, being clear and concise is key. Try role-playing common customer scenarios with a friend to sharpen your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues for customers. Be ready to discuss these during your interview to demonstrate your capability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at PlayerData. Don’t miss out!
We think you need these skills to ace Customer Support Specialist UK - Remote £26000
Some tips for your application 🫡
Show Your Passion for Sports: Make sure to highlight your love for soccer and other field sports in your application. We want to see that you understand the game and can connect with our customers on that level!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate strong communication skills, so make sure your message is easy to read and understand.
Tailor Your Experience: Link your previous customer-facing roles to the skills we’re looking for. If you've worked in sports tech or a similar field, let us know how that experience makes you a great fit for this role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at PlayerData
✨Know Your Sports
Make sure you brush up on your knowledge of soccer and other field sports. Being able to discuss recent matches, players, or trends will show your passion for the game and help you connect with the interviewers.
✨Showcase Your Customer Support Skills
Prepare examples from your past experiences where you provided excellent customer support. Highlight how you resolved issues efficiently and maintained a positive customer experience, as this is crucial for the role.
✨Familiarise Yourself with PlayerData Products
Take some time to understand PlayerData's products and features. Being able to discuss them during the interview will demonstrate your initiative and genuine interest in the company and its offerings.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly and confidently. Since the role involves communicating with customers across various channels, showcasing your strong communication skills will be key to making a great impression.
