Aftersales Engineer

Aftersales Engineer (Field Based) Salary £28,700 to £35,000 depending on experience Company profit bonus 25 days holiday, plus bank holidays Big birthdays ending in a zero, receive an additional holiday Free personalized well-being plans, access to high street discounts Employee Assistance programme Health Cash Plan Hours of work are 7:30am to 16:30pm, 40 hours per week. At Playdale Playgrounds we are a dynamic, international business currently in 50 countries, that design, manufacture and install fun, exciting, outdoor playground equipment. Our #Team pride themselves on making children smile all over the world. We are looking for enthusiastic field-based playground Aftersales Engineer to work within our Customer Care team to continue our 5 star customer journey by providing ongoing maintenance to ensure our play equipment and surrounding areas are safe, functional, and well-presented. On a day-to-day basis, our Aftersales Engineers carry out routine inspections, identifying and repairing faults or wear and tear, tightening fixtures, replacing parts, and ensuring surfaces and equipment meet safety standards. The role also includes maintaining cleanliness, checking for hazards such as sharp edges or damaged components, recording inspection results, and coordinating with suppliers or contractors for major repairs. About the role: • Perform all play area maintenance work include surfacing repairs in an effective and efficient manner. • Carryout fault finding, problem solving and planned and preventative maintenance on installed playground equipment. • Assisting Customer Services to ensure that all customer complaints are handled professionally and with an effective solution within our service level agreements. • Carry out operational inspections. • Convey our values to all our customers, in a professional and enthusiastic manner. • Managing time effectively and efficiently, to maximise activity level. About you: • Full driving licence a necessity. • In depth understanding of the play industry, products/parts an advantage but not essential, we recruit on the individual having the right attitude and believe the skills can be trained for the right individual. • Experience in groundworks/ landscaping an advantage but not essential. • Strong communication and customer care skills • Have a good work ethic and communication skills. • Must possess confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations. • Robust listening skills and problem-solving skills. • A knowledge of health and safety requirements. • Have IT skills • An ability to work well under pressure. This is a permanent, full-time field position, home-based but you will be expected to travel throughout the UK a minimum 3 nights away from home per week. Due to the nature of our clients and customers, any employment will be subject to a basic DBS check. Playdale Playgrounds is an equal opportunities employer