Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist clients with queries, manage complaints, and upsell products in a dynamic team.
- Company: Join a friendly, busy team in Bristol focused on customer satisfaction.
- Benefits: Enjoy a salary up to £30,000, free parking, and early finishes on Fridays.
- Why this job: Experience a casual office vibe with opportunities for growth and team events.
- Qualifications: Previous telephone-based customer service experience is essential.
- Other info: No shifts or weekend work; Monday to Friday, 9am to 5pm.
The predicted salary is between 24000 - 36000 £ per year.
We’re hiring for a Customer Service Advisor to join a small but busy team, in Bristol. On offer is a basic salary up to £30,000 per annum, no shifts or weekend work, Monday – Friday, 9am – 5pm only and free onsite parking.
Ideally, they need somebody that has good experience within telephone-based customer service, managing various situations from onboarding new clients, retaining clients and dealing with complaints.
The role of Customer Service Advisor involves:
- Dealing with all incoming queries from clients.
- Assisting with any issues and liaising with the correct team to resolve them.
- Upselling additional products or services that suit their needs.
- Processing of new orders or any changes that need to be made.
- Focusing on dealing with complaints and retaining customers.
- Ensuring the retention levels for customers is kept at a good standard.
For the Customer Service Advisor role, you need:
- Previous experience in an office-based/telephone-based CS role.
- Ability to work well within a busy environment and enjoys a varied role.
- Knowledge of complaints handling and retentions.
As the Customer Service Advisor, you’ll get:
- Basic salary up to £30,000 per annum.
- Onsite free parking.
- Early finishes on a Friday.
- Opportunity to progress your role long-term.
- Summer and Christmas team get togethers.
- Casual office vibe – not corporate!
Please apply below or send your CV to sm@playced.co.uk.
Customer Service Advisor employer: playced
Contact Detail:
playced Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios, especially those related to onboarding and complaints. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Research StudySmarter's products and services thoroughly. Being knowledgeable about what we offer will allow you to confidently upsell and tailor solutions to potential clients' needs.
✨Tip Number 3
Practice your communication skills, particularly over the phone. Since this role is telephone-based, being articulate and friendly can make a significant difference in how you connect with clients.
✨Tip Number 4
Prepare examples from your past experience that showcase your ability to handle complaints and retain customers. Specific anecdotes can illustrate your competence and fit for the role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in telephone-based customer service. Focus on specific achievements, such as successfully managing client complaints or improving retention rates.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention your ability to handle various situations and how you can contribute to the team’s success in retaining clients.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for the role, such as communication, problem-solving, and the ability to upsell products. Use examples from your past experiences to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at playced
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in telephone-based customer service. Be ready to discuss specific situations where you successfully managed client queries, resolved complaints, or retained customers.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled difficult situations in the past. Employers want to see that you can think on your feet and find effective solutions to customer issues.
✨Familiarise Yourself with Upselling Techniques
Since the role involves upselling products or services, brush up on techniques that have worked for you before. Be prepared to discuss how you can identify customer needs and suggest relevant solutions.
✨Emphasise Teamwork and Adaptability
This position is within a small team, so it's important to show that you can work well with others. Share experiences that demonstrate your ability to adapt to a busy environment and collaborate effectively with colleagues.
