Playbook Direct is looking for confident, personable and motivated individuals to join our growing team as Communications & Relationship Assistants.
This is an opportunity for someone who enjoys interacting with people, developing professional relationships and strengthening their communication skills in a fast-paced business environment.
Working across customer acquisition campaigns, you'll represent established client brands, engage with potential customers and introduce products and services through professional and engaging conversations.
The role offers practical experience in communication, brand representation, customer engagement and relationship development. Full training and ongoing guidance are provided, making this an excellent opportunity for individuals looking to develop their professional experience.
Key Responsibilities
- Represent established client brands professionally across customer acquisition campaigns.
- Engage with potential customers and introduce relevant products and services.
- Build rapport through effective communication and relationship-building techniques.
- Communicate product and service information clearly and confidently.
- Listen to customer needs and respond to questions appropriately.
- Develop an understanding of customer behaviour and engagement.
- Maintain positive and professional customer interactions.
- Work towards individual and team performance objectives.
- Participate in ongoing training and development.
- Contribute to a collaborative and motivated team environment.
What We're Looking For
We're interested in individuals who are:
- Confident communicating with different types of people.
- Friendly, approachable and professional.
- Strong verbal communicators and active listeners.
- Comfortable starting conversations and building rapport.
- Positive, adaptable and willing to learn.
- Motivated to develop their interpersonal and professional skills.
- Comfortable working towards goals and performance targets.
- Able to work independently while contributing to a team.
Previous experience in customer service, hospitality, sales or other customer-facing environments is beneficial but not essential.
Training & Development
At Playbook Direct, we recognise that strong communication skills and the ability to build relationships are valuable in any professional environment.
Successful applicants will receive training and guidance in:
- Customer engagement and relationship building.
- Brand representation and campaign delivery.
- Customer acquisition strategies.
- Product and service knowledge.
- Handling customer questions and objections.
- Negotiation and interpersonal skills.
- Personal and professional development.
There may also be opportunities for individuals demonstrating strong performance and potential to take on additional responsibilities and develop towards future leadership positions.
What We Offer
- Full initial training and ongoing coaching.
- Practical experience in communication and customer engagement.
- Opportunities to develop valuable transferable skills.
- A supportive and collaborative working environment.
- Performance-related earning opportunities.
- Opportunities for professional development and career progression.
No previous experience is essential. We're looking for individuals with a positive attitude, strong interpersonal skills and a willingness to learn.
Communications Assistant in Manchester employer: Playbook Direct
At Playbook Direct, we pride ourselves on being an exceptional employer that fosters a dynamic and supportive work culture in the heart of Manchester. Our Junior Operations Manager Trainee role offers structured training, hands-on experience, and a clear pathway to leadership, ensuring that you are not just another employee but a valued contributor to our team's success. With a focus on personal growth and performance, we provide a fast-paced environment where your efforts are recognised and rewarded, making it an ideal place for those eager to launch their careers in operations and leadership.
