Operations Development Manager in Enfield

Our client is a fast-growing award-winning franchise business operating within the property services sector, delivering high-quality services to residential and commercial customers. With a proven, scalable model and strong brand positioning, they are entering a significant scale phase across the UK.

Currently operating with a growing network of 23 franchise partners, the business has recently refined its systems, automation and marketing approach to support scalable growth. With over 500 potential territories and strong demand in high-value service areas including roof cleaning, soft washing and larger-scale commercial contracts, the business is well positioned for substantial expansion over the next 5 years.

We are seeking an Operations Development Manager to drive performance, accountability and revenue growth across the franchise network. This is not a support role. This role carries full backing from leadership to enforce standards and drive performance across the network.

You will be responsible for ensuring franchisees build commercially successful businesses, meet agreed standards and deliver consistent results. You will hold franchise partners accountable, challenge underperformance and drive measurable improvements across the network, with full backing from leadership.

THE OPPORTUNITY

This is a key role in shaping the performance, culture and standards of a rapidly scaling franchise network. Significant investment has been made in systems, automation and marketing infrastructure to support scalable growth. This includes high-performing video-led campaigns, automated outbound email generating thousands of monthly touchpoints, and structured LinkedIn and social media activity driving commercial opportunities across the network. The foundation is in place; the focus now is on execution, consistency and performance.

You will be working alongside a driven, commercially focused leadership team with a clear vision for scaling the business and strong commitment to execution.

KEY RESPONSIBILITIES

• Franchisee Performance & Accountability
  • Own performance across the franchise network, with clear responsibility for results.
  • Set, monitor and manage KPIs including revenue, marketing activity, conversion rates and job volume.
  • Run structured performance reviews and enforce accountability against agreed targets.
  • Implement and manage performance improvement plans.
  • Address underperformance directly, including difficult conversations and escalation where required.
  • Ensure franchisees meet their contractual and operational obligations.
• Revenue Growth & Commercial Performance
  • Drive consistent revenue growth across the network.
  • Ensure franchisees execute required marketing activity and maintain agreed budgets.
  • Improve key commercial metrics including average job value, close rate and return on marketing spend.
  • Support franchisees in building predictable pipelines and repeat business.
• Standards, Systems & Compliance
  • Ensure franchisees operate in line with brand standards, systems and franchise agreements.
  • Drive consistency in operational delivery and customer experience.
  • Enforce compliance with required processes, reporting and activity.
  • Identify gaps and implement scalable improvements across the network.
• Franchisee Behaviour & Engagement
  • Drive engagement across the network, including attendance at training and performance reviews.
  • Address resistance, inconsistency or lack of participation proactively.
  • Create a culture of ownership, accountability and continuous improvement.
• Onboarding & Development
  • Support onboarding of new franchise partners and early-stage growth.
  • Provide structured guidance during key stages of business development.
  • Deliver practical coaching in sales, marketing, pricing and operations.
• Strategic Contribution
  • Analyse performance data to identify trends, risks and opportunities.
  • Contribute to the ongoing development of the franchise model and operational systems.
  • Work closely with leadership to improve scalability and network performance.

SUCCESS MEASURES

• Growth in network-wide revenue
• % of franchisees achieving minimum performance standards
• Marketing and activity compliance across the network
• Reduction in underperforming franchisees
• Franchisee engagement and participation levels
• Overall network performance and profitability

WHAT WE ARE LOOKING FOR

• Experience managing multiple business units, franchisees or owner-operators
• Proven track record of driving performance and improving results, not just providing support
• Strong commercial awareness with a focus on revenue, margin and growth
• Experience implementing KPIs, performance frameworks and accountability structures
• Confident handling difficult conversations and challenging underperformance
• Comfortable operating in a fast-growing, evolving business

PERSONAL STYLE

• Results-driven and commercially focused
• Calm, confident and firm in holding others accountable
• Strong communicator who can influence and challenge business owners
• Practical, hands-on and solutions-oriented
• High standards with low tolerance for ongoing underperformance

REPORTING LINE

Report directly to the founders / CEO. Work closely with the leadership team to drive network performance and strategy.

WORKING ARRANGEMENTS

• £50,000 - £60,000 + performance bonus
• Company pension
• 20 days holiday + statutory days
• Home-based role
• Flexible working pattern (including evenings to support franchisees)
• Primarily remote, with occasional attendance at network events, training sessions and key meetings where required
• Minimal travel overall (expenses covered)
• Open to remote working from abroad, provided working hours align with the needs of the UK-based franchise network.

This role will suit someone who is as comfortable challenging performance as they are supporting growth. It will not suit someone looking for a purely advisory or support-based position without accountability for results.