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For Companies At a Glance
- Tasks: Lead and optimize travel operations while ensuring top-notch service and client satisfaction.
- Company: Join a forward-thinking travel company based in London with a hybrid work model.
- Benefits: Enjoy a lucrative salary, health care, pension, travel perks, and career progression.
- Why this job: Be part of a dynamic team that values innovation and employee motivation in the travel industry.
- Qualifications: 4+ years in travel operations management and knowledge of GDS systems required.
- Other info: Hybrid working allows flexibility between home and the London office.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
We are seeking an experienced Travel Operations Manager to join a forward thinking travel company, hybrid working based in London. The ideal Travel Operations Manager will strategically develop, implement, and review operational policies and procedures.\\n\\nTo be considered for this post the applicant must have operational management experience in business and/or leisure travel, converse with GDS and happy to visit the London office on a hybrid basis.\\n\\nTravel Operations Manager Duties:\\n\\n * Ensure efficient Service Desk operations and promptly\\n\\n * Manage daily operations and oversee quality assurance programs.\\n\\n * Assess departmental reports to optimize team efficiency and profitability.\\n\\n * Monitor service levels to ensure client satisfaction.\\n\\n * Motivate employees through positive encouragement & incentives.\\n\\n * Handle client and supplier complaints according to company processes.\\n\\n * Ensure quality control and accurate reporting within agreed time scales.\\n\\n * Attend client and supplier functions to develop relationships.\\n\\n * Assist team members and promote positive working relationships.\\n\\n * Identify potential employees and new business opportunities.\\n\\nTravel Operations Manager – Essential Requirements\\n\\n * Minimum of 4 years of operational management experience within the travel industry is essential.\\n\\n * Excellent knowledge of at least two GDS (priority given to Galileo, and Amadeus then Sabre)\\n\\n * Strong knowledge of travel products, including rail, hotel programs, and car hire.\\n\\n * Understanding of account management and MIS reporting.\\n\\nLucrative salary, health care, pension, career progression, travel perks, modern offices, hybrid model and many other benefits are on offer
Travel Operations Manager employer: Platinum Travel Recruitment Ltd
Contact Detail:
Platinum Travel Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Operations Manager
✨Tip Number 1
Make sure to highlight your operational management experience in the travel industry during any networking opportunities. Connect with professionals on platforms like LinkedIn who are already in the travel sector, and engage in conversations about best practices and trends.
✨Tip Number 2
Familiarize yourself with the specific GDS systems mentioned in the job description, especially Galileo and Amadeus. Consider taking a short online course or certification to boost your knowledge and show your commitment to mastering these tools.
✨Tip Number 3
Attend travel industry events or webinars to meet potential colleagues and employers. Building relationships with people in the industry can lead to referrals and insider information about job openings at companies like us.
✨Tip Number 4
Prepare to discuss how you have previously improved team efficiency and client satisfaction in your past roles. Use specific examples that demonstrate your ability to manage operations effectively and motivate your team.
We think you need these skills to ace Travel Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your operational management experience specifically in the travel industry. Include relevant roles and responsibilities that align with the job description, especially your familiarity with GDS systems like Galileo and Amadeus.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the travel industry and detail how your experience aligns with the duties of a Travel Operations Manager. Mention specific achievements that demonstrate your ability to optimize team efficiency and manage client relationships.
Showcase Relevant Skills: Emphasize your skills in quality assurance, client satisfaction, and team motivation. Provide examples of how you've successfully handled complaints or improved service levels in previous roles.
Highlight Your Knowledge of Travel Products: Discuss your strong knowledge of travel products such as rail, hotel programs, and car hire in your application. This will show that you understand the market and can contribute effectively to the company's operations.
How to prepare for a job interview at Platinum Travel Recruitment Ltd
✨Showcase Your Operational Management Experience
Be prepared to discuss your previous roles in operational management within the travel industry. Highlight specific examples where you successfully developed and implemented policies that improved efficiency or client satisfaction.
✨Demonstrate GDS Proficiency
Since knowledge of GDS is crucial for this role, make sure to mention your experience with systems like Galileo and Amadeus. Be ready to explain how you've used these tools to enhance operations or resolve issues.
✨Emphasize Team Motivation Strategies
Talk about how you motivate your team and foster a positive work environment. Share examples of incentives or encouragement techniques that have led to improved performance and morale.
✨Prepare for Client Relationship Questions
Expect questions about how you handle client and supplier relationships. Prepare to discuss your approach to managing complaints and building long-term partnerships, as this is key to ensuring client satisfaction.
