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For Companies At a Glance
- Tasks: Manage luxury travel operations, ensuring top-notch service for high-net-worth clients.
- Company: Join a prestigious Luxury Travel Company based in London.
- Benefits: Enjoy a dynamic office environment with opportunities for professional growth.
- Why this job: Be part of a team that delivers unforgettable travel experiences and exceeds client expectations.
- Qualifications: Experience in luxury travel operations and strong leadership skills are essential.
- Other info: This is a full-time, office-based role; no hybrid options available.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
We are seeking an experienced Travel Operations Manager to join a Luxury Travel Company, fully office based in London.\\nThe Travel Operations Manager will oversee the day-to-day functioning of all travel operations, ensuring seamless service delivery for luxury clients. This role covers itinerary execution, supplier coordination, quality control, client servicing, and operational efficiency across global destinations.\\nTravel Operations Manager Duties:\\n * Oversee the execution of hotel, apartment and villa reservations and all travel itineraries are send out within 4 hours of receiving an email, ensuring all client expectations are exceeded.\\n * Ensure all special requests, VIP amenities, and luxury standards are met for high-net-worth individuals.\\n * Liaise with hotels, villas, DMCs , transport providers, and activity suppliers.\\n * Supervise booking processes from inquiry to confirmation.\\n * Ensure accuracy of reservations, payment schedules, and client documentation.\\n * Use post-trip client feedback to refine and improve operations.\\n * Supervise reservations, customer service, and back-office staff.\\n * Monitor operational budgets and control costs while maintaining luxury standards.\\n * Approve supplier invoices and coordinate with finance for timely payments.\\nTravel Operations Manager – Essential Requirements:\\n * Strong knowledge of luxury travel operations and HNW client service.\\n * Proven supplier and partner relationship skills.\\n * Operational Management experience within the travel industry is imperative, happy to work full time in the office, this is not a hybrid role.\\n * Proficiency in reservation systems, CRM tools, and Microsoft Office/Google Workspace.\\n * Exceptional communication and leadership skills.\\n * Experience managing international travel logistics.\\n * Background in dealing with high-value clients and bespoke travel arrangements
Travel Operations Manager employer: Platinum Travel Recruitment Ltd
Contact Detail:
Platinum Travel Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Operations Manager
✨Tip Number 1
Network with professionals in the luxury travel industry. Attend industry events, join relevant online forums, and connect with people on LinkedIn who are already working in similar roles. This can help you gain insights into the company culture and potentially get a referral.
✨Tip Number 2
Familiarise yourself with the latest trends in luxury travel and high-net-worth client expectations. Being knowledgeable about current offerings and innovations in the sector will allow you to speak confidently during interviews and demonstrate your passion for the role.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your operational management skills and ability to handle high-value clients. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively during interviews.
✨Tip Number 4
Research the company thoroughly before your interview. Understand their values, mission, and the types of luxury experiences they offer. Tailoring your answers to align with their brand will show that you are genuinely interested in the position and the company.
We think you need these skills to ace Travel Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in luxury travel operations and managing high-net-worth clients. Use specific examples that demonstrate your skills in supplier coordination and operational management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the travel industry and your understanding of luxury service standards. Mention how your previous experiences align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your proficiency in reservation systems and CRM tools, as well as your exceptional communication and leadership skills. These are crucial for the role and should be clearly stated.
Showcase Client Feedback Experience: If you have experience using client feedback to improve operations, make sure to include this in your application. It demonstrates your commitment to quality service and continuous improvement, which is vital for this position.
How to prepare for a job interview at Platinum Travel Recruitment Ltd
✨Showcase Your Luxury Travel Knowledge
Make sure to highlight your understanding of luxury travel operations and how you have successfully managed high-net-worth clients in the past. Be prepared to discuss specific examples that demonstrate your expertise in this area.
✨Demonstrate Supplier Relationship Skills
Since liaising with hotels, villas, and transport providers is crucial, come ready to share experiences where you've built strong relationships with suppliers. This will show your ability to maintain quality service and operational efficiency.
✨Emphasise Operational Management Experience
Be clear about your previous roles in operational management within the travel industry. Discuss how you've supervised booking processes and ensured accuracy in reservations, as this is key for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding client feedback and operational challenges. Think of scenarios where you've improved processes or handled difficult situations effectively.
