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- Tasks: Join a travel company to optimise sales operations and enhance customer journeys.
- Company: A fabulous travel company offering a supportive and dynamic work environment.
- Benefits: Enjoy hybrid working, career progression, and a collaborative culture.
- Why this job: Be part of a team that drives change and improves processes in the travel industry.
- Qualifications: Experience in sales and operations analysis within the travel sector is essential.
- Other info: Ideal locations include St Albans, Hatfield, Harpenden, Watford, and Cheshunt.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking an experienced Sales & Operations Process Analyst to join a fabulous travel company, hybrid working model. The purpose of this role is to ensure that the day-to-day sales operations run smoothly and efficiently to provide customers with an effortless customer journey whilst also helping to drive the business forward by questioning and re-defining current processes and procedures.
Great supportive working environment with career progression on offer.
Sales & Operations Process Analyst Duties:
- Analyse and document current departmental procedures.
- Facilitate workshops and interviews with stakeholders to gather process insights and requirements.
- Work with key stakeholders in the business to design and propose optimized workflows.
- Drive change management efforts, including training, documentation, and stakeholder communication.
- Reporting and Communication: Preparing reports and presentations to communicate findings and recommendations to stakeholders.
- Become the subject matter expert and support the ongoing configuration of travel systems (e.g., booking engines, CRM, GDS platforms).
- Act as the first point of contact for IT Support requests from the Sales & Operations teams.
- Take ownership of testing script for new business operational processes and systems.
Sales & Operations Process Analyst – Essential Requirements:
- Similar experience within sales and operations in an analyst role within the travel industry is essential.
- Happy to work a hybrid role – 3 days a week in the office.
- Analytical Skills: Ability to analyse complex data and identify patterns and trends.
- Communication Skills: Ability to communicate effectively with various stakeholders, including technical and non-technical audiences.
- Problem-Solving Skills: Ability to identify and resolve problems related to business processes.
- Process Mapping and Documentation: Ability to create and maintain process documentation.
Locations ideal for the Sales & Operations Process Analyst role includes, St Albans, Hatfield, Harpenden, Watford, Cheshunt & surrounding.
Sales & Operations Process Analyst employer: Platinum Travel Recruitment Ltd
Contact Detail:
Platinum Travel Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Operations Process Analyst
✨Tip Number 1
Familiarise yourself with the travel industry and its specific sales operations. Understanding the nuances of this sector will help you speak confidently about your insights during interviews.
✨Tip Number 2
Network with professionals in the travel industry, especially those in sales and operations roles. Engaging with them can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare to discuss your experience with process mapping and documentation. Be ready to share specific examples of how you've improved workflows in previous roles, as this will demonstrate your capability to drive change.
✨Tip Number 4
Showcase your analytical skills by being prepared to discuss how you've used data to identify trends and solve problems in past positions. This will highlight your ability to contribute effectively to the role.
We think you need these skills to ace Sales & Operations Process Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and operations, particularly within the travel industry. Use keywords from the job description to demonstrate that you meet the essential requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your analytical skills and problem-solving abilities. Mention specific examples of how you've improved processes in previous roles and how you can contribute to the company's goals.
Showcase Communication Skills: In your application, emphasise your ability to communicate effectively with both technical and non-technical stakeholders. Provide examples of past experiences where you successfully facilitated workshops or gathered insights from various teams.
Highlight Change Management Experience: If you have experience in driving change management efforts, be sure to include this in your application. Discuss any training or documentation you’ve developed and how it has positively impacted previous organisations.
How to prepare for a job interview at Platinum Travel Recruitment Ltd
✨Showcase Your Analytical Skills
Be prepared to discuss specific examples of how you've analysed complex data in previous roles. Highlight any patterns or trends you identified and how they influenced decision-making.
✨Communicate Clearly
Since the role involves liaising with both technical and non-technical stakeholders, practice explaining your past projects in simple terms. This will demonstrate your ability to bridge communication gaps.
✨Demonstrate Problem-Solving Abilities
Think of a few challenges you've faced in sales operations and how you resolved them. Be ready to explain your thought process and the steps you took to implement solutions.
✨Familiarise Yourself with Process Mapping
Brush up on your knowledge of process mapping and documentation techniques. Be ready to discuss how you've created or maintained process documentation in your previous roles.
