At a Glance
- Tasks: Provide operational support to Travel Advisors and manage day-to-day requests efficiently.
- Company: Join a forward-thinking travel company with a stellar reputation in the industry.
- Benefits: Enjoy remote work, generous holiday leave, health insurance, and a lucrative bonus.
- Other info: Dynamic role with opportunities for professional development and training.
- Why this job: Make a real impact in the travel industry while growing your career in a supportive team.
- Qualifications: Experience in travel, strong communication skills, and proficiency in Sabre, Galileo, and Amadeus.
Platinum Travel Recruitment are collaborating with a forward thinking travel company who are now seeking an experienced Travel Support Specialist who will be dedicated to providing proactive operational support to Travel Advisors, managing day-to-day requests to ensure efficient and seamless business operations, including handling emergency requests outside of standard working hours.
This travel company have a great reputation in the travel industry offering career growth within a supportive team Travel
- Support
- Specialist
Duties
- Manage requests submitted to all Operations desks via Salesforce within SLA
- Provide support with requests related to issuing, reissuing and refunding complex tickets
- Assist Advisors in navigating systems including Atriis, Concur, Roomservice, Dolphin, and Apexx.
- Deliver ad hoc training sessions to enhance Advisors process knowledge and efficiency
- Assist with the processing and coordination of group bookings
- Create credentials for aggregators
- Support Advisors with NDC requests by guiding them through the GDS booking process across Sabre, Travelport and Amadeus
- Participate in monthly team meetings to review performance and updates.
- Provide feedback to the Line Manager to support team development and improvement. Travel Support Specialist – Essential Requirements:
- Experience in business and/or leisure travel is imperative.
- Able to work Friday – Tuesday – working 12-8.30 in the weekdays and some weekends 9-5:30pm.
- Advanced proficiency in Sabre, Galileo, and Amadeus to a training standard, with strong fares and ticketing knowledge (published / net fares / NDC).
- Strong knowledge of British and European rail systems, including Evolvi, Voyages SNCF and Trainline.
- Solid understanding of group booking processes.
- Experience of using Atriis and Concur.
- Strong overall knowledge of travel products and services.
- Ability to perform effectively in a fast-paced, high-pressure environment while meeting company SLA.
- Exceptional communication & customer service skills.
- Strong command of the English language, both written and verbal.
- Good understanding of the leisure Tour Operator fares.
- Familiarity with Microsoft Teams, Salesforce and Excel is desirable but not essential. Travel Support Specialist – Benefits:
- Supportive team
- Lucrative bonus
- Pension Scheme
- Remote working (UK only)
- Generous holiday leave entitlement
- Dental
- Life & health insurance
- Health insurance
- Plus many more benefits
Remote Travel Support Specialist in London employer: Platinum Travel Recruitment Ltd
Join a dynamic and innovative DMC in London, where your multi-lingual skills will be valued in a vibrant and supportive team environment. With a focus on career progression, competitive salary, and travel perks, this role offers a unique opportunity to grow within the inbound travel industry while enjoying a collaborative work culture. Embrace the chance to develop tailor-made travel experiences and make a meaningful impact in a reputable company that prioritises employee growth and satisfaction.
Contact Details:
Platinum Travel Recruitment Ltd Recruitment Team
