At a Glance
- Tasks: Provide top-notch support to Travel Advisors and manage day-to-day operational requests.
- Company: Join a forward-thinking travel company with a stellar reputation in the industry.
- Benefits: Enjoy remote work, generous holiday leave, and a lucrative bonus structure.
- Other info: Work in a fast-paced environment with excellent career growth opportunities.
- Why this job: Make a real impact in the travel industry while growing your career in a supportive team.
- Qualifications: Experience in travel and proficiency in GDS systems like Sabre and Amadeus are essential.
Platinum Travel Recruitment are collaborating with a forward thinking travel company who are now seeking an experienced Remote Travel GDS Support Specialist who will be dedicated to providing proactive operational support to Travel Advisors, managing day-to-day requests to ensure efficient and seamless business operations, including handling emergency requests outside of standard working hours.
This travel company have a great reputation in the travel industry offering career growth within a supportive team
Remote Travel GDS Support Specialist Duties
- Manage requests submitted to all Operations desks via Salesforce within SLA
- Provide support with requests related to issuing, reissuing and refunding complex tickets
- Assist Advisors in navigating systems including Atriis, Concur, Roomservice, Dolphin, and Apexx.
- Deliver ad hoc training sessions to enhance Advisors process knowledge and efficiency
- Handle incoming calls and direct them to the appropriate department or channel
- Assist with the processing and coordination of group bookings
- Support Advisors with NDC requests by guiding them through the GDS booking process across Sabre, Travelport and Amadeus
- Participate in monthly team meetings to review performance and updates
Remote Travel GDS Support Specialist – Essential Requirements
- Experience in business and/or leisure travel is imperative.
- Able to work Friday to Tuesday.
- Advanced proficiency in Sabre, Galileo, and Amadeus to a training standard, with strong fares and ticketing knowledge (published / net fares / NDC).
- Strong knowledge of British and European rail systems, including Evolvi, Voyages SNCF and Trainline.
- Solid understanding of group booking processes.
- Experience of using Atriis and/or Concur.
- Strong overall knowledge of travel products and services.
- Ability to perform effectively in a fast-paced, high-pressure environment while meeting company SLA.
- Exceptional communication & customer service skills.
- Strong command of the English language, both written and verbal.
- Good understanding of the leisure Tour Operator fares.
- Familiarity with Microsoft Teams, Salesforce and Excel is desirable but not essential.
Remote Travel GDS Support Specialist – Benefits
- Supportive team
- Lucrative bonus – salary negotiable depending on experience
- Pension Scheme
- Remote working (UK only)
- Generous holiday leave entitlement
- Dental
- Life & health insurance
- Health insurance
- Plus many more benefits
Remote Travel GDS Support Specialist in London employer: Platinum Travel Recruitment Ltd
Join a dynamic and innovative DMC in London, where your multi-lingual skills will be valued in a vibrant and supportive team environment. With a focus on career progression, competitive salary, and travel perks, this role offers a unique opportunity to grow within the inbound travel industry while enjoying a collaborative work culture. Embrace the chance to develop tailor-made travel experiences and make a meaningful impact in a reputable company that prioritises employee growth and satisfaction.
Contact Details:
Platinum Travel Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Remote Travel GDS Support Specialist in London
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Platinum Travel Recruitment Ltd who are looking for fresh talent for roles like Remote Travel GDS Support Specialist.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Platinum Travel Recruitment Ltd and give you a leg up for your Remote Travel GDS Support Specialist application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Remote Travel GDS Support Specialist openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Remote Travel GDS Support Specialist in London
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Remote Travel GDS Support Specialist role at Platinum Travel Recruitment Ltd.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Remote Travel GDS Support Specialist position at Platinum Travel Recruitment Ltd.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Platinum Travel Recruitment Ltd.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Platinum Travel Recruitment Ltd's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Remote Travel GDS Support Specialist.
How to prepare for a job interview at Platinum Travel Recruitment Ltd
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Platinum Travel Recruitment Ltd.
