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- Tasks: Manage operations for exciting group tours and create unforgettable travel experiences.
- Company: Join a dynamic team in a growing travel company focused on unique group adventures.
- Benefits: Enjoy flexible remote work, ongoing training, paid volunteering days, and fun social events.
- Why this job: Be part of a passionate team that values sustainability and offers career growth opportunities.
- Qualifications: Must have operational experience in group travel and excellent communication skills.
- Other info: This role has potential for permanence and involves occasional visits to the London office.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking an experienced Travel Operations Executive / Manager to join our clients busy Operations Department working remotely. This is an exciting role in which the Travel Operations Executive / Manager shall develop new and exciting group travel opportunities to some of the world’s most fascinating destinations. This role is ideal for those who have experience within an Operations department (Exec or Manager, not managing people) and are looking to be part of a team running the logistics of worldwide tours. The role is covering maternity leave with a strong chance of the role becoming permanent due to the expansion plans. Please note only suitable candidates with operational experience within a group tour operator will be considered for the Travel Operations Role who can visit the London office 2-4 times a month.
Travel Operations Executive Manager Duties:
- Manage and be responsible for the operations of a portfolio of Escorted Group Tours.
- Create booking confirmations.
- Negotiate with DMC partners on rates at competitive prices for itineraries.
- Assist with operational & crisis issues while tours are on the road.
- Liaise with DMC partners to confirm allocations and book services for itineraries.
- Create and manage client literature.
- Prepare our Tour Leaders for travel, including booking services, briefing and debriefing, and creating tour-specific paperwork for them.
- Manage and improve itineraries when required to improve client feedback/popularity of the tour.
- Work with the Product team on hotel descriptions and the product database.
- Assist the Head of Sustainability with finding suitable social and environmental projects.
Travel Operations Manager – Essential Requirements:
- Experience of working within an Operations Department for a Tour Operator in group travel is essential.
- Experience in dealing with operational emergencies is preferred.
- Excellent verbal and written communication skills.
- Good working knowledge of Windows OS and Microsoft Office packages. Competency with database systems.
- A passion for travel.
Travel Operations Manager – Generous Benefits:
- Flexible remote and hybrid working (London office) with the expectation of 2-4 days/month in the office.
- On-going training and career development.
- Service sabbaticals.
- Paid volunteering days.
- Monthly social get-togethers and summer and Christmas parties.
- Cycle to work scheme.
- A friendly and supportive environment.
- Company pension.
- Staff travel / familiarisation trips.
Group Travel Operations Executive employer: Platinum Travel Recruitment Ltd
Contact Detail:
Platinum Travel Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Travel Operations Executive
✨Tip Number 1
Network with professionals in the travel industry, especially those who have experience in group travel operations. Attend industry events or join online forums to connect with potential colleagues and learn about the latest trends and opportunities.
✨Tip Number 2
Familiarise yourself with the logistics of group travel by researching popular destinations and understanding the challenges faced during tours. This knowledge will help you demonstrate your expertise during interviews and discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled operational emergencies in the past. Highlight your problem-solving skills and ability to remain calm under pressure, as these are crucial for the role.
✨Tip Number 4
Show your passion for travel by sharing personal experiences or insights about destinations you've visited. This can help you connect with the hiring team and demonstrate your enthusiasm for the role.
We think you need these skills to ace Group Travel Operations Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in operations within a group travel context. Focus on specific achievements and responsibilities that align with the job description, such as managing tours or dealing with operational emergencies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and your operational expertise. Mention specific examples of how you've successfully managed logistics for group tours and how you can contribute to the company's expansion plans.
Highlight Relevant Skills: In your application, emphasise your excellent communication skills and proficiency with Microsoft Office and database systems. These are crucial for the role, so provide examples of how you've used these skills in previous positions.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work in a dynamic operations department. Mention your willingness to visit the London office regularly and your commitment to contributing positively to the team and the company's goals.
How to prepare for a job interview at Platinum Travel Recruitment Ltd
✨Showcase Your Operational Experience
Make sure to highlight your previous experience in an Operations Department, especially within a group tour operator. Be prepared to discuss specific examples of how you've managed logistics and dealt with operational challenges.
✨Demonstrate Your Communication Skills
Since excellent verbal and written communication skills are essential for this role, practice articulating your thoughts clearly. Consider preparing a few scenarios where effective communication made a difference in your previous roles.
✨Prepare for Crisis Management Questions
Given the preference for candidates with experience in dealing with operational emergencies, think of instances where you successfully navigated a crisis. Be ready to explain your thought process and the outcomes of your actions.
✨Express Your Passion for Travel
This role requires a genuine passion for travel. Share your travel experiences and how they have shaped your understanding of group tours. This will help convey your enthusiasm and fit for the company culture.
