Customer Service Travel Consultant in Cambridge

Platinum Travel Recruitment are collaborating with a fabulous travel company who are now seeking Customer Service Travel Consultant to join the team, full or part time. If you are from a tour operator or travel agent with great customer service skills seeking a rewarding career with a forward thinking travel company this is the role for you. Customer Service Travel Consultant Duties * Amending travel bookings and managing or responding to special requests. * Responding to customer enquiries by email and telephone. * Proactively handling customer requests and resolving any customer issues that may arise. * Responding to customer reviews and addressing any issues raised. * Translating accomodation descriptions, website content and marketing materials from English into their native language. * Undertaking other reasonable duties as required to support the proper performance of the role. Customer Service Travel Consultant – Essential Requirements: * Previous experience within the travel industry is essential, living within easy reach of the office. * Fluency in French or Dutch would be highly desirable, although this is not mandatory. * Excellent customer service and communication skills. * The ability to work independently, proactively resolve issues and manage customer requests effectively. Customer Service Travel Consultant – Benefits * Career growth * Supportive team * Full or Part Time Hours – 20-37.5 hours per week * Holiday perks * Workplace pension. * Company laptop provided. * Office or hybrid working