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- Tasks: Issue tickets accurately and manage schedule changes efficiently.
- Company: Join a fabulous travel company with a stellar reputation.
- Benefits: Enjoy travel perks, hybrid working, and great career progression.
- Why this job: Be part of an exciting industry and make travel dreams come true.
- Qualifications: Experience in fares, ticketing, and GDS systems like Amadeus.
- Other info: Dynamic role with opportunities for growth and remote work options.
The predicted salary is between 28800 - 43200 £ per year.
We are collaborating with a fabulous travel company who are now seeking an experienced Ticketing Executive to join its team. Our client offers a range of travel experiences globally with a great reputation in the industry. Career progression, travel perks, hybrid working or remote, and many other perks are on offer.
The experienced Ticketing Executive shall ensure that tickets are issued accurately and on a timely basis. To action schedule changes quickly and efficiently. Locations for hybrid includes London, Peterborough or Birmingham.
Essential Requirements:
- Excellent Fares and Ticketing Knowledge & experience
- Excellent GDS knowledge of Amadeus/GAL/Worldspan
- Good communication skills & attention to detail
- Strong customer focus
Duties:
- Ensure that all queues are kept up to date including: schedule changes, general, web, native and re-issues.
- Ensure that all Q’s are checked at the end of the day to ensure that all tickets have been issued.
- Ensure that tickets & re-issues are issued within deadlines.
- Monitor fuel, tax and fare increases and ensure that agents and clients are notified and deadlines are met.
- Assist with the BSP Ticket Audit.
- Monitor schedule changes and ensure that agents and customers are advised of scheduled changes and then action changes.
- Advise the crisis team of any disruptions to airline services that will affect passengers and ensure that contingency plans are followed.
- Assist with airline refund and ensure they are processed within set guidelines.
- Investigate any ADM’s received and ensure that if required they are disputed with the airlines.
- Assist with releasing fares into Galileo.
- Monitor and take action to address any discrepancies on the TINS report.
- Complete rebooking of flights, hotels and transfers when needed.
If you are seeking an exciting career with a forward thinking company and possess ticketing experience and based in the UK apply now.
Travel Ticketing Executive in Birmingham employer: Platinum Travel Recruitment Ltd
Contact Detail:
Platinum Travel Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Ticketing Executive in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry and let them know you're on the hunt for a Ticketing Executive role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Brush up on your GDS skills! Make sure you're comfortable with Amadeus, GAL, or Worldspan. If you can demonstrate your expertise during interviews, you'll stand out as a top candidate.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you've handled schedule changes or customer issues in the past. Show them you're not just a ticketing whiz but also a problem-solver.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles that match your skills. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Travel Ticketing Executive in Birmingham
Some tips for your application 🫡
Show Off Your Ticketing Skills: Make sure to highlight your experience with fares and ticketing in your application. We want to see that you know your stuff, especially with GDS systems like Amadeus or Galileo!
Be Detail-Oriented: Attention to detail is key in this role. When you're writing your application, double-check for any typos or errors. We love a candidate who takes pride in their work!
Communicate Clearly: Good communication skills are essential, so make sure your application reflects that. Use clear and concise language to convey your experience and enthusiasm for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Platinum Travel Recruitment Ltd
✨Know Your GDS Inside Out
Make sure you brush up on your knowledge of Amadeus, GAL, and Worldspan. Be prepared to discuss specific scenarios where you've used these systems effectively. This will show that you're not just familiar with them, but that you can navigate them like a pro.
✨Show Off Your Attention to Detail
Since the role requires accuracy in ticketing, be ready to share examples of how you've ensured precision in your previous roles. Maybe you caught an error that saved the company money or improved customer satisfaction—these stories will highlight your skills.
✨Demonstrate Strong Customer Focus
Prepare to talk about how you've handled customer inquiries or issues in the past. Think of a time when you went above and beyond for a client. This will illustrate your commitment to providing excellent service, which is crucial for this position.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling schedule changes or disruptions. Practise your responses to these types of questions so you can demonstrate your problem-solving skills and ability to stay calm under pressure.