At a Glance
- Tasks: Lead and optimise daily operations in a dynamic travel company.
- Company: Exciting forward-thinking travel company with a supportive team culture.
- Benefits: Sick pay, holidays, travel perks, career growth, and training sessions.
- Other info: Join a fabulous team and enjoy a varied role with high-spec offices.
- Why this job: Elevate your travel career while driving sales and operational excellence.
- Qualifications: Experience in tour operations and strong leadership skills required.
Platinum Travel Recruitment are collaborating with a fabulous forward thinking travel company who are now seeking an experienced Travel Operations Manager, based in either the Birmingham or Peterborough office.
This is an exciting and varied role, ideal for an operations manager from a tour operator background, seeing a rewarding career.
The Travel Operations Manager shall lead, manage and optimise the day-to-day operational performance of the business, with sales delivery, operational efficiency, after-sales service and ticketing accuracy.
The Operations Manager is responsible for driving sales performance, maximising conversion, managing departmental KPIs, and ensuring high standards across the full customer lifecycle — from initial enquiry through to post-sale support and ticketing.
- Travel Operations Manager – Essential Requirements
- Operational management experience within a tour operator is imperative.
- Strong commercial and sales-driven leadership.
- Proven experience managing performance in a call-centre environment.
- Excellent decision-making and problem-solving ability, including under pressure.
- Ability to coach, motivate and hold managers accountable.
- Strong planning, prioritisation and time management.
- High attention to detail and process discipline.
- Influential leadership and stakeholder management.
- Training, coaching and development capability.
Travel Operations Manager Duties
- Own and drive overall sales performance across the Sales Department.
- Monitor sales KPIs, ensuring targets are met or exceeded.
- Work closely with Sales Managers to motivate teams, manage incentives and improve engagement.
- Ensure sales messaging, offers and promotions are clearly communicated and consistently applied.
- Conduct regular operational checks to ensure service levels, productivity and quality standards are achieved.
- Implement, maintain and continuously improve operational procedures and best practice processes.
- Oversee ticketing and processing accuracy, timeliness and compliance.
- Monitor queues, backlogs and SLA adherence across after-sales and ticketing functions.
- Work with managers to identify training needs and improve operational capability.
- Ensure all departmental managers conduct regular one-to-one reviews with their teams.
Many benefits are on offer including sick pay, holidays, travel perks, career growth, varied role, training sessions, supportive team, salary negotiable depending on experience, high spec offices, plus many more perks.
Come and join our clients fabulous team and take your travel career into new heights
Travel Operations Manager in Birmingham employer: Platinum Travel Recruitment Ltd
Join a dynamic and innovative DMC in London, where your multi-lingual skills will be valued in a vibrant and supportive team environment. With a focus on career progression, competitive salary, and travel perks, this role offers a unique opportunity to grow within the inbound travel industry while enjoying a collaborative work culture. Embrace the chance to develop tailor-made travel experiences and make a meaningful impact in a reputable company that prioritises employee growth and satisfaction.
Contact Details:
Platinum Travel Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Travel Operations Manager in Birmingham
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Platinum Travel Recruitment Ltd who are looking for fresh talent for roles like Travel Operations Manager.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Platinum Travel Recruitment Ltd and give you a leg up for your Travel Operations Manager application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Travel Operations Manager openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Travel Operations Manager in Birmingham
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Travel Operations Manager role at Platinum Travel Recruitment Ltd.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Travel Operations Manager position at Platinum Travel Recruitment Ltd.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Platinum Travel Recruitment Ltd.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Platinum Travel Recruitment Ltd's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Travel Operations Manager.
How to prepare for a job interview at Platinum Travel Recruitment Ltd
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Platinum Travel Recruitment Ltd.
