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For Companies At a Glance
- Tasks: Deliver exceptional customer support and manage sales enquiries and orders.
- Company: Join a growing premium brand in Maidenhead with a friendly team.
- Benefits: Earn £28,000-£30,000 plus bonuses, private healthcare, and gym membership contributions.
- Why this job: Be the first point of contact and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service or sales administration is a must.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
The predicted salary is between 28000 - 30000 £ per year.
A growing and well-established premium brand based in Maidenhead is seeking a Sales Support Administrator to join their friendly and fast-paced team. This is an excellent opportunity to join a business that is focused on delivering high standards of customer service while continuing to grow its sales performance.
This position focuses on delivering exceptional customer support while maximising sales growth. You will be the crucial first point of contact, managing a high volume of daily enquiries and orders and handling the full process from initial contact through to completion. The role is a dynamic mix of proactive sales support and detailed order administration.
This is a fully office-based position in Maidenhead.
Salary & Benefits
Salary £28,000 – £30,000 depending on experience, plus performance bonus, private healthcare, contribution towards gym membership and free on-site parking.
Working hours are Monday to Thursday 9am–5pm and Friday 9am–4pm.
The role
- Acting as the first point of contact for customer enquiries via telephone, email and online channels.
- Managing and processing customer orders from initial enquiry through to completion, including arranging returns and credits when required.
- Proactively engaging with customers to suggest alternative products where appropriate.
- Identifying opportunities to upsell and increase order value through every customer interaction.
- Supporting the Sales Team with quotations and assisting in closing sales opportunities.
- Pursuing new enquiries and following up customer interest.
- Carrying out regular gap analysis on customer accounts to identify reduced spend and develop strategies to increase repeat business.
- Providing accurate product, service and policy information.
- Handling enquiries and complaints in a professional and efficient manner.
- Updating CRM and reporting customer feedback.
- Managing a high-volume workload while maintaining strong attention to detail.
About you
- Previous experience within customer service, sales administration or a similar role.
- A natural ability to build rapport and confidence with customers.
- Commercially aware, proactive and comfortable suggesting additional products and solutions.
- Highly organised with excellent attention to detail.
- Confident communicator both on the phone and in writing.
- IT literate with experience using Word, Excel and CRM systems.
- Able to manage multiple priorities and remain calm under pressure.
- A positive, professional and customer-focused approach.
Sales Support Administrator employer: Platinum Resourcing
Contact Detail:
Platinum Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Administrator
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being able to articulate your thoughts clearly and confidently is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show off your proactive side! Think of ways you can upsell or suggest alternatives during your interview. This will demonstrate your ability to think on your feet and contribute to sales growth right from the start.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Sales Support Administrator role. Highlight your customer service experience and any sales support roles you've had before. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and sales. Share specific examples of how you've successfully managed customer enquiries or upsold products in the past. We love a good story!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application showcases your writing skills. Keep it clear, concise, and professional. Remember, we’re looking for someone who can communicate effectively with customers and colleagues alike!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Platinum Resourcing
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their products, services, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer support, prepare examples from your past experiences where you successfully handled customer enquiries or complaints. Highlight how you built rapport and resolved issues efficiently.
✨Demonstrate Proactive Sales Support
Think of instances where you identified opportunities to upsell or cross-sell products. Be ready to discuss how you can apply this proactive approach in the new role to maximise sales growth and enhance customer satisfaction.
✨Prepare for Role-Specific Scenarios
Anticipate questions related to managing a high-volume workload and maintaining attention to detail. You might be asked how you prioritise tasks or handle pressure. Have specific strategies or tools you use ready to share, as this will demonstrate your organisational skills.
