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For Companies At a Glance
- Tasks: Lead the service team and manage customer enquiries in a dynamic environment.
- Company: Join a top player in the construction equipment industry, making a real impact.
- Benefits: Enjoy a competitive salary and opportunities for personal growth.
- Why this job: Be part of a thriving company where your skills can shine and make a difference.
- Qualifications: Previous experience in a similar role and strong customer service skills are essential.
- Other info: This is a fantastic chance to advance your career in Farnham!
Are you a customer-focused professional ready for a new challenge? Looking for a rewarding role as a Senior Service Advisor in Farnham? This is your chance to utilise your customer service skills and contribute to a leading company in the construction and plant industry.
Our client, a leading provider of construction equipment, is seeking a talented Senior Service Advisor to join their team in Farnham. This role offers the opportunity to make a real impact on service delivery and customer satisfaction.
Your responsibilities will include:
- Efficiently planning the allocation of resources to meet service plans.
- Liaising with customers and keeping them updated on progress.
- Acting as the main point of contact for enquiries, complaints, and feedback.
- Collaborating with the parts department to ensure smooth service schedules.
- Leading the service team, alongside depot management to ensure the department ticks over smoothly.
What you'll bring:
- Previous experience in a Service Advisor or Service Controller role is essential.
- Strong customer service skills.
- Excellent organisational and communication skills.
- Experience within the construction, plant, or a mechanical engineering industry is preferred.
- Ability to work effectively in a team.
What's in it for you:
- Competitive salary up to £34,000.
- Opportunity to work as a Senior Service Advisor in Farnham.
- Opportunity to grow and develop your skills.
- Working with a leading company in the plant industry.
This is a fantastic opportunity for a dedicated Senior Service Advisor to join a thriving company in Farnham. If you're ready for a new challenge, apply now!
Senior Service Advisor employer: PLATINUM RECRUITMENT
Contact Detail:
PLATINUM RECRUITMENT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor
✨Tip Number 1
Familiarise yourself with the construction and plant industry. Understanding the specific challenges and trends in this sector will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the industry. Attend local events or join online forums related to construction and service advisory roles. Building connections can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your previous experience in detail. Be ready to share specific examples of how you've successfully managed customer relationships and resolved issues, as these are key aspects of the Senior Service Advisor role.
✨Tip Number 4
Research the company thoroughly. Understand their values, mission, and recent developments. This knowledge will not only help you tailor your responses but also show your enthusiasm for joining their team.
We think you need these skills to ace Senior Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Service Advisor or Service Controller. Emphasise your customer service skills and any relevant experience in the construction or mechanical engineering industries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention specific examples of how you've successfully managed customer enquiries and complaints in the past.
Highlight Relevant Skills: In your application, clearly outline your organisational and communication skills. Provide examples of how you've effectively planned resources and collaborated with other departments to enhance service delivery.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work with a leading company in the plant industry. Let them know why you are the perfect fit for the Senior Service Advisor position and how you can contribute to their success.
How to prepare for a job interview at PLATINUM RECRUITMENT
✨Showcase Your Customer Service Skills
As a Senior Service Advisor, your ability to connect with customers is crucial. Prepare examples of how you've successfully handled customer inquiries or complaints in the past, demonstrating your problem-solving skills and commitment to customer satisfaction.
✨Know the Company and Industry
Research the company and the construction and plant industry before your interview. Understanding their services, values, and recent developments will show your genuine interest and help you tailor your responses to align with their goals.
✨Demonstrate Leadership Qualities
Since this role involves leading a service team, be ready to discuss your leadership experience. Share specific instances where you've motivated a team or improved service delivery, highlighting your organisational and communication skills.
✨Prepare Questions for the Interviewer
Having thoughtful questions prepared shows your enthusiasm for the role. Ask about the company's future plans, team dynamics, or how success is measured in the Senior Service Advisor position. This not only demonstrates your interest but also helps you assess if the company is the right fit for you.
