At a Glance
- Tasks: Assist in delivering library services and support clients with their information needs.
- Company: Join a community-focused library team in Portrush.
- Benefits: Earn £13.63 per hour with flexible hours and valuable experience.
- Other info: Opportunity to work with diverse groups and enhance your communication skills.
- Why this job: Make a difference in your community while gaining hands-on experience.
- Qualifications: Minimum five GCSEs including English and Maths; customer service experience required.
The predicted salary is between 13.63 - 13.63 £ per hour.
Portrush Library Temporary (Until September 2026) £13.63 per hour. Averages at 14 hours per week:
- Week 1
- Monday – 6.5 hours
- Tuesday – Off
- Wednesday – 6.5 hours
- Thursday – Off
- Friday – Off
- Saturday – 4 hours
- Week 2
- Monday – Off
- Tuesday – 4.5 hours
- Wednesday – 6.5 hours
- Thursday – Off
- Friday – Off
- Saturday – Off
Main Purpose
Under the direction of the line manager, the postholder will assist in the delivery of all library services. He/she will be a member of a team of front-line staff providing library services to meet the learning, information, leisure and cultural needs of the local community.
Main Roles and Responsibilities
- Assist clients to make best use of services and facilities through:
- Handling client enquiries using print and electronic resources (e.g. books, CD ROM and the Internet).
- Processing requests.
- Helping clients to select and use all library resources and facilities.
- Introducing and explaining organisation services, rules and regulations to new and existing clients and operating the complaints procedure.
- Registering clients.
- Assist with the routine delivery of the programme of promotional activities to include school class visits, story time, user education events, special initiatives etc.
- Assist with the day-to-day routine procedures and the delivery of client focused library services in the areas of learning, information, leisure and culture to include:
- Shelving, tidying, maintaining books and other resources.
- Circulation e.g.: issue, discharge, and renewal procedures for all resources.
- Operation of information communication technology relevant to the post.
- Assist with collation of statistics and maintenance of appropriate records as required.
- Play an active role within the team in ensuring that all services are provided to consistently high standards and comply with current policy and procedures.
- Provide the first response to comments and complaints from the public within the guidelines of the Organisation Services complaint procedure.
CRITERIA
- A minimum of five GCSE/GCE O levels at grades AC / 9-4 or equivalent, including English and Maths or equivalent/higher qualification.
EXPERIENCE
- At least one year’s experience of providing a face-to-face service to a diverse range of the public, which must include evidence of working with children and older people, in a customer focused environment.
- Experience of using current Information Communication Technology (ICT) for accessing, selecting and using information.
- Experience of working in a team environment.
KNOWLEDGE AND SKILLS
- Good oral and written communication skills.
OTHER REQUIREMENTS AND CONSTRAINTS
- Be able to work a mix of mornings, afternoons, evenings and weekends as required, both at base and in other service points as required.
- Have no criminal record which would prevent working with children and/or adults at risk.
Library Assistant in Portrush employer: PLATINUM RECRUITMENT
At Portrush Library, we pride ourselves on fostering a supportive and inclusive work environment where our Library Assistants play a vital role in enriching the community's cultural and educational experiences. With flexible working hours and opportunities for professional development, we empower our staff to grow while delivering exceptional library services. Join us in making a meaningful impact in the lives of our patrons in the beautiful coastal town of Portrush.
