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- Tasks: Lead the night team, manage guest services, and handle complaints.
- Company: Join a stunning 5-star hotel known for exceptional service and a luxurious spa.
- Benefits: Enjoy free meals, discounts, complimentary stays, and social events.
- Why this job: Be part of a dynamic team in a prestigious hotel with growth opportunities.
- Qualifications: Must have experience in hospitality and a valid driver's license.
- Other info: Earn up to £1,000 by referring friends to join the team.
Role: Night Guest Services Manager
Location: Ascot
Salary / Rate of pay: £34,000 per annum + £3500 – £4000 Service Charge per annum
Platinum Recruitment is working in partnership with a popular hotel in Ascot and we have a fantastic opportunity for a Night Guest Services Manager to join their team.
What\’s in it for you?
Take a look at some of the perks on offer:
- Complimentary stays
- 50% off at bars and restaurants within the group
- Free Meals on Duty
- Social events throughout the year
- Learning and development opportunities
- £1,000 Refer a friend bonus scheme
Package
£34,000 per annum + £3500 – £4000 Service Charge per annum
Why choose our Client?
Our client is a beautiful 5 star hotel that boasts an exceptional spa. Our client prides themselves in delivering exceptional customer service and upholds their brand standards.
What\’s involved?
As a Night Guest Services Manager you will be responsible for overseeing the nightly running of Front of House, handling and overseeing complaints and running nightly reports. A driver is essential for this role due to location.
Sound like the role for you? Then we would love to hear from you!
Click Apply Now and one of the team will in touch to discuss this Night Guest Services Manager role in Ascot.
Don\’t forget to speak to your consultant about our \”Recommend a Friend\” referral scheme and find out how you could earn up to £250 per recommendation.
Consultant: Kendal Swanepoel
Job Number: 929430 / INDFOHF&B
Job Role: Night Guest Services Manager
Location: Ascot
Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
Night Guest Services Manager employer: PLATINUM RECRUITMENT
Contact Detail:
PLATINUM RECRUITMENT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Guest Services Manager
✨Tip Number 1
Familiarise yourself with the hotel’s brand and values. Understanding their commitment to exceptional customer service will help you align your responses during interviews and demonstrate that you’re a good fit for their team.
✨Tip Number 2
Highlight your experience in managing front-of-house operations, especially during night shifts. Be prepared to discuss specific scenarios where you successfully handled complaints or resolved issues, as this will showcase your problem-solving skills.
✨Tip Number 3
Since a driving license is essential for this role, ensure you mention your driving experience and availability. This will reassure the employer that you can meet the logistical requirements of the position.
✨Tip Number 4
Network with current or former employees of the hotel if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Night Guest Services Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Night Guest Services Manager position. Tailor your application to highlight relevant experience in customer service and management.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous roles, particularly those related to hospitality and guest services. Emphasise any leadership experience and achievements that demonstrate your ability to manage a team effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the hotel. Mention specific reasons why you want to work there and how your skills align with their commitment to exceptional customer service.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at PLATINUM RECRUITMENT
✨Showcase Your Customer Service Skills
As a Night Guest Services Manager, exceptional customer service is key. Prepare examples of how you've handled guest complaints or difficult situations in the past, demonstrating your ability to maintain high standards even under pressure.
✨Familiarise Yourself with the Hotel
Research the hotel’s brand, values, and services before the interview. Understanding their commitment to customer satisfaction will help you align your answers with their expectations and show genuine interest in the role.
✨Highlight Your Leadership Experience
This role involves overseeing the Front of House team during night shifts. Be ready to discuss your previous leadership roles, how you motivate teams, and your approach to managing staff effectively in a hospitality environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think about potential scenarios you might face as a Night Guest Services Manager and how you would handle them, particularly regarding guest complaints and operational challenges.
