Tourism Facilities Development Manager in Newry

The postholder will be responsible for monitoring and evaluating the effectiveness of tourism facilities and providing recommendations to support continued promotion, development, service excellence and value for money. They will be responsible for the coordination of facility management and staffing management across all designated tourism facilities, to ensure services are provided, whilst meeting needs of good practice and relevant legislation, including health and safety. The postholder will be responsible for the development of tourism facilities and support the Head of Service in developing, marketing and visitor management. They will manage and deliver a year-round programme of activities and events within the Councils tourism facilities that aims to increase visitor volume, revenue and visitor satisfaction.

Main Roles and Responsibilities

• Responsible for the implementation of the facility management across all designated tourism facilities, to ensure services are provided, whilst meeting needs of good practice and relevant legislation, including health and safety.
• Responsible for the staffing management across all designated tourism facilities.
• Manage and deliver a year-round programme of activities and events within the Councils tourism facilities that aims to increase visitor volume, revenue, and visitor satisfaction.
• Responsible for the management of all event requests at Council Tourism Facilities making sure all relevant documents such as Health & Safety Management Plans, Risk Assessment etc are completed and all event charges are adhered to.
• Support the development of Business Plans and making recommendations regarding the development of the Councils tourism facilities based on a variety of data sources, including Customer surveys, visitor data, CRM etc.
• Responsible for procurement and management of all related premises/facilities contracts and external service providers.
• Responsible for the development and delivery of capital and minor works projects including the procurement and contract tendering and the management of external contracts at tourism facilities.
• To assist the Head of Service maximising funding opportunities to deliver relevant programmes and initiatives with defined outcomes.
• Assist the Head of Service in planning and delivering the marketing, visitor management and development of tourism facilities including monitoring and evaluating the effectiveness of tourism facilities.
• Assist the Head of Service in developing and managing the implementation of strategic plans focused on identifying growth opportunities for the development of the councils tourism facilities.
• Build and maintain partnerships with national and local stakeholder organisations and user groups to develop and grow the appeal of the Councils tourism facilities in line with the Tourism Strategy.
• Assist the Head of Service with the preparation of annual estimates for revenue and capital budgets.
• Work closely with senior managers within Tourism, Culture and Events to effectively market and promote the Councils tourism facilities in order to maximise visitor numbers, revenue and overnight stays in the district.
• Provide recommendations to support continued promotion development and visitor growth in the Councils tourism facilities, whilst ensuring service excellence and value for money.
• Assist the Head of Service in the production, management and implementation of budgets, ensuring effective budget management under their control.
• Management of the designated facilities to include responsibility for fire alarm systems and fire/evacuation procedures, risk assessments, and the condition and maintenance of all aspects of each site.
• Undertake Business Continuity Plans and Winter Preparation Plans for designated tourism facilities under the post holders day to day management.
• Maintain a register of all facilities/equipment within the post holders remit and managing systems to monitor their condition and compliance with relevant standards and arranging repair and/or replacement where necessary.
• Assist the Head of Service with the production of reports and attendance at necessary Council and Committee meetings.

Employee Management

• Lead, motivate, appraise and develop employees under the management of the postholder ensuring at all times that employees operate within the Council policies; achieve their objectives and targets in the most efficient and effective manner; work in a corporate and collaborative way with other services across all departments and directorates.
• Be responsible for the direct line management of employees who report to the postholder, ensuring that matters relating to performance, attendance and discipline are addressed within agreed timescales and in accordance with Council Policies and Procedures.
• Ensure the timely and accurate completion of relevant electronic or paper based records relating to the management and supervision of employees under the control of the postholder.
• Ensure employees within the section are provided with appropriate training as and when required.
• Treat all individuals with respect, respond sensitively to differences and encourage others to do likewise ensuring equality of opportunity for all.

Governance, Standards and Diversity

• Work within agreed budgets and finances to deliver service priorities, by ensuring that allocated budgets are effectively managed, implemented and adhered to for the service(s) under their control.
• Authorise the purchase of goods and/or services in accordance with the Councils procurement policy.
• Where applicable act as Designated Safeguarding Officer in accordance with relevant legislation and Council Policy and Procedure.
• Lead by example by behaving at all times in accordance with Councils values and promote same within the organisation and externally.
• At all times act with integrity and total professionalism.
• Ensure functions under the control of the post holder are operated in accordance with the Councils risk management and governance processes.
• Assist the Head of Service in ensuring the Council meets all statutory obligations and ensure that the highest standards of probity and good conduct are maintained at all times.
• Adhere to and comply with all Council policies and procedures relevant to this role.
• Work with the Head of Service to establish the needs of the customers and strive to ensure that these are met.

Performance Improvement

• Keep up-to-date with changes and amendments to relevant and allied legislation including areas of best practice relating to the postholders service area.
• Participate in employee training and development activities to ensure that knowledge, skills and competence required to fulfil the role in full are up to date.
• Participate in the formulation, implementation and evaluation of the Department Business Plan and relevant Service Plans responding to changing trends and citizen needs.
• Examine opportunities to gain efficiencies and improve effectiveness including collaborative partnerships, joint working and other innovative approaches to achieve best value in the use of public money.

Essential Criteria:

• A degree level qualification or equivalent and a minimum of 2 years experience in Management of Facilities, Management of Staff, Financial Management and associated administration, Procurement of facility/facilities management contracts, Contract Management, Successfully managing and delivering a variety of projects simultaneously and achieving results to meet timeframes, with external agencies.
• OR in lieu of the above qualification: Applicants must have a minimum of 3 years experience in the areas mentioned above.
• Experience in the development of successful working partnerships with a wide range of groups and individuals.
• Experience of health and safety legislation, guidance and best practice relevant to the delivery of front line services in a tourism facility.
• Be able to demonstrate effective oral and written communications skills with the ability to influence and persuade others.
• Be able to demonstrate competence in use of e-mail and Microsoft office applications including word, excel, powerpoint.
• Be available to work outside normal office hours including evenings and weekends when required.
• Hold a full current driving licence and access to transport, or access to transport to meet the requirements of the post.