At a Glance
- Tasks: Support and improve IT systems while providing end-user assistance.
- Company: Join NIAS HQ, a dynamic team focused on technology and innovation.
- Benefits: Earn £15.88 per hour with flexible working hours and valuable experience.
- Other info: Opportunity for career growth and participation in exciting projects.
- Why this job: Make a real impact in IT while developing your skills in a supportive environment.
- Qualifications: Degree or equivalent in ICT with relevant experience in IT support.
The predicted salary is between 30000 - 40000 € per year.
The closing date for this position is the 19th May 2026.
NIAS HQ, Knockbracken
Temporary (Approx 6 months)
£15.88 per hour
37.5 hours per week
Main Purpose
The post holder will be responsible for the support and delivery of an extensive range of Information Technology (IT) Systems within NIAS. As a member of the IT Team, he/she will provide support and assistance for the implementation, operation and improvement of the Trust's IT Systems and Services.
Main Roles and Responsibilities
- In conjunction with the Senior IT Technician and IT Manager implement the Trust's IT strategy and related policies to ensure the delivery of effective and efficient IT Services to allow the Trust to achieve its objectives.
- Provide end user support and undertake complex fault diagnosis and resolution for the full range of IT Systems within NIAS ensuring that assigned faults are managed in accordance with Trust policies and procedures.
- Maintain the Help Desk Management System, investigating and resolving fault calls using own expertise or if necessary in conjunction with third party maintainers to achieve a satisfactory and timely resolution.
- Maintain an accurate inventory in the Help Desk Management System of computer hardware and software used within the Trust, ensuring that any changes are recorded in the System and the maintenance of files on equipment loaned to provide support to users.
- Maintenance and support of third party software within NIAS and manage and liaise with third parties to provide timely delivery of new services, equipment prompt resolution of faults.
- Participate in a security rota to change backup tapes in accordance with Trust policies and procedures.
- Undertake site visits for the repair, maintenance and assessment of requirements for planned/proposed IT developments.
- Assist in the installation, testing, repair and maintenance of all new and existing hardware and software applications in accordance with Trust policies and procedures.
- Participate in the planning, design, implementation, maintenance and ongoing development of the NIAS website and intranet.
- Attend and actively participate in team meetings and work with the IT Senior Technician and IT Manager to improve and/or consistently maintain IT Systems and Services.
- To propose and implement changes to IT policies and procedures within own work area, in order to improve organisational practice.
- To monitor and maintain stock control and supplies for IT Department.
- Participate in projects as directed by the IT Manager.
- Participate in the IT on call rota.
Essential Criteria:
- University Degree or a recognised equivalent professional qualification in an Information Communication and Technology (ICT) discipline and a minimum of 1 years experience in the installation and support of the full range of network based computer equipment, such as personal computers, printers and data switches OR HND or recognised equivalent professional qualification in an Information Communication Technology (ICT) discipline and a minimum of 2 years experience in the installation and support of the full range of network based computer equipment, such as personal computers, printers and data switches OR A minimum of 4 years experience in the installation and support of the full range of network based computer equipment, such as personal computers, printers and data switches.
- Working knowledge and experience of Microsoft desktop application software and Windows 2003 server.
- Working knowledge and experience of Help Desk Management Systems.
- Working knowledge and experience of Intranet/Internet Portal Systems and Technologies.
- Hold a current full driving licence and/or have access to a form of transport which will permit the applicant to meet the post requirements in full.
- Applicants will be required to participate in the IT on call rota.
We reserve the right to close vacancies earlier than the specified date, should we receive sufficient applications. If interested, please send your CV as early as possible. Please note only those candidates shortlisted may be contacted. Applicants must be authorised to work in the UK and Ireland. We are unable to sponsor or take over the sponsorship of an employment visa at this time. Successful candidates may need to apply for an Access NI Certificate with Platinum Recruitment NI Ltd regardless if you already have a valid certificate. It will be a cost of between £16 - £32 depending on clearance level.
ICT Technician Band 5 employer: PLATINUM RECRUITMENT
At NIAS HQ in Knockbracken, we pride ourselves on being an excellent employer that values the contributions of our ICT team. With a supportive work culture, competitive pay, and opportunities for professional growth, we empower our employees to excel in their roles while making a meaningful impact on the community. Join us to be part of a dedicated team that is committed to delivering high-quality IT services in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Technician Band 5
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common ICT Technician questions. Get comfortable explaining your experience with network equipment and Help Desk Management Systems. The more you rehearse, the more confident you'll feel!
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your projects, especially those involving IT systems and support. This will give potential employers a clear picture of what you can bring to their team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace ICT Technician Band 5
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ICT Technician role. Highlight your relevant experience and skills, especially those related to IT systems support and fault diagnosis. We want to see how you can contribute to our team!
Showcase Your Technical Skills:Don’t forget to mention your technical expertise! Include specific software and hardware you’ve worked with, especially Microsoft desktop applications and Help Desk Management Systems. This will help us see your fit for the role.
Keep It Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so don’t overcomplicate things!
Apply Early!:Remember, the closing date is 19th May 2026, but we encourage you to apply as early as possible. The sooner we see your application, the better! Head over to our website to submit your CV and join our team.
How to prepare for a job interview at PLATINUM RECRUITMENT
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of network-based computer equipment, Microsoft desktop applications, and Help Desk Management Systems. Be ready to discuss your hands-on experience with these technologies, as they'll likely come up during the interview.
✨Showcase Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved complex IT issues in the past. Think about times when you had to work with third-party maintainers or implement changes to improve IT services—these stories will demonstrate your capability.
✨Understand the Trust's IT Strategy
Familiarise yourself with the Trust's IT strategy and policies. Being able to discuss how you can contribute to their objectives will show that you're not just looking for a job, but that you're genuinely interested in being part of their team.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, ongoing projects, or how they measure success in the IT department. It shows you're engaged and keen to understand more about the role.
