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- Tasks: Lead a passionate team to deliver exceptional guest experiences in a busy hotel.
- Company: Join an internationally recognised hotel brand with a focus on employee development.
- Benefits: Enjoy global perks, discounts, and a comprehensive health plan.
- Other info: Fast-paced environment with excellent career progression opportunities.
- Why this job: Step into a senior role and make a real impact in a dynamic environment.
- Qualifications: Experience in Front Office operations and strong leadership skills required.
The predicted salary is between 38000 - 38000 £ per year.
Salary: GBP38,000 per annum + benefits
Looking to take the lead in a dynamic hotel environment with access to outstanding global benefits? This Front Office Manager role in Essex offers the perfect opportunity to step into a senior position where your leadership and guest service skills will truly shine. Based in a busy, corporate-focused hotel, this is an exciting chance to drive standards, lead a passionate team, and develop your career within an internationally recognised brand.
Why apply for this Front Office Manager role?
- You’ll enjoy employee discounts on accommodation across the group
- You’ll have access to shopping discounts and a cycle to work scheme
- You’ll benefit from the global IHG employee room programme
- You’ll be recognised through team reward and recognition initiatives
- You’ll have access to a comprehensive health benefit plan
- You’ll gain valuable experience in a fast-paced Front Office environment
Key Responsibilities:
- Manage the day-to-day running of reception, ensuring exceptional service standards
- Train, coach and motivate the Receptionist team to deliver outstanding guest experiences
- Oversee bookings and ensure the reservations system is accurate and efficient
- Control departmental budgets, including labour and operational costs
- Handle guest queries, complaints, and VIP arrivals with professionalism
- Maintain health & safety compliance, including fire procedures and risk assessments
- Monitor room allocations, upgrades, and special requests
What we’re looking for:
- Previous experience as a senior Receptionist or within Front Office operations
- Strong leadership skills with the ability to inspire and develop a team
- Excellent communication skills and a guest-first mindset
- Ability to thrive in a fast-paced hotel environment
- Strong organisational and problem-solving skills
- Experience with Opera systems (essential)
- Previous IHG experience (advantageous)
If you’re ready to step into a Front Office Manager position in Essex where you can lead a team, elevate guest experiences, and grow your career, we’d love to hear from you.
Front Office Manager in Essex employer: PLATINUM RECRUITMENT
Contact Detail:
PLATINUM RECRUITMENT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager in Essex
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with IHG. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest service shine through. Share stories that highlight your leadership skills and how you've handled challenges in a fast-paced environment.
✨Tip Number 3
Research the hotel! Before any interview, dive into the hotel's values and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and the company. Don’t miss out on this opportunity!
We think you need these skills to ace Front Office Manager in Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership abilities and any relevant Front Office experience to show us you’re the perfect fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this Front Office Manager position. Share specific examples of how you've led teams and improved guest experiences in the past – we love a good story!
Showcase Your Communication Skills: Since excellent communication is key in this role, make sure your application is clear and concise. Use professional language but let your personality shine through – we want to get to know the real you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates regarding your application status.
How to prepare for a job interview at PLATINUM RECRUITMENT
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s brand and values. Research their guest service standards and be ready to discuss how your previous experience aligns with their expectations. This shows you’re genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
As a Front Office Manager, leadership is key. Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or resolved conflicts. This will demonstrate your ability to inspire and develop others.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and guest service approach. Practice responses to scenarios like handling a difficult guest or managing a busy reception. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the hotel is the right fit for you.