At a Glance
- Tasks: Lead the customer journey and develop exciting propositions for a fast-growing leisure brand.
- Company: Dynamic leisure business in Hemel Hempstead focused on customer experience.
- Benefits: Salary up to £60,000, perks, discounts, and free family holidays.
- Other info: Join a passionate team and enjoy excellent career development opportunities.
- Why this job: Shape customer experiences and drive revenue growth in a vibrant environment.
- Qualifications: Senior experience in marketing with a background in hospitality or leisure.
The predicted salary is between 50000 - 60000 € per year.
Hemel Hempstead, England
Salary: GBP50000 - GBP60000 per annum
Are you a commercially minded Head of Customer Proposition & Experience looking to shape the customer journey for a fast-growing leisure business in Hemel Hempstead? This is a fantastic opportunity to lead proposition development, on-park marketing, and owner engagement for a well-known brand that puts customer experience at the heart of everything it does.
Why apply for this role?
- Salary up to £60,000
- Employee rewards and benefits with Perkbox
- Holiday discounts of up to 50% off
- Free use of swimming pools and on-site facilities
- Discounts on food and drink
- Commission and incentive schemes
- Last minute breaks from as little as £100
- Service awards and annual celebrations
- High Street voucher incentives
- Team nights out
- Free family holiday incentives
Key Responsibilities
- Develop and evolve holiday and ownership propositions across accommodation, experiences, food and beverage, and ownership benefits
- Map and optimise the end-to-end guest and owner journey
- Lead pilots and roll out successful initiatives across all parks
- Partner with marketing teams to create compelling value messaging
- Own all on-park marketing strategy and execution
- Drive incremental revenue and increase spend per guest
- Build a strong owner community to improve retention and advocacy
- Track proposition performance, ROI, and customer feedback
- Lead and develop a high-performing marketing team in Hemel Hempstead
What we’re looking for
- Senior experience in proposition, product, customer, or experience marketing
- Proven success launching commercially successful propositions
- Background in hospitality, leisure, retail, or travel
- Experience building loyalty or membership communities
- Strong commercial and budget management skills
- Excellent stakeholder management and leadership abilities
- A data-driven approach to optimisation and decision making
If you’re ready to take the next step and want to make a real impact on customer experience and revenue growth, we’d love to hear from you. Apply now to join an ambitious and innovative business.
Head of Customer Proposition & Experience in England employer: PLATINUM RECRUITMENT
Join a dynamic and innovative leisure business in Hemel Hempstead, where your role as Head of Customer Proposition & Experience will be pivotal in shaping exceptional customer journeys. Enjoy a competitive salary of up to £60,000, alongside outstanding perks such as free family holidays, substantial discounts, and a vibrant work culture that celebrates achievements and fosters personal growth. With a focus on employee development and a commitment to creating memorable experiences for guests, this is an excellent opportunity for those looking to make a meaningful impact in a fast-growing environment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Proposition & Experience in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer journey and think about how your experience aligns with their goals. This will help you stand out as someone who truly gets what they’re about.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with hiring managers, highlight specific examples of how you've driven customer engagement or improved propositions in your previous roles. Numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Head of Customer Proposition & Experience in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Customer Proposition & Experience. Highlight your relevant experience in proposition development and customer journey optimisation, as these are key for us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about shaping customer experiences and how your background in hospitality or leisure makes you the perfect fit for our team.
Showcase Your Achievements:Don’t just list your responsibilities; show us what you've achieved! Use metrics and examples to demonstrate how you've driven revenue growth or improved customer satisfaction in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any exciting perks we offer!
How to prepare for a job interview at PLATINUM RECRUITMENT
✨Know Your Customer Journey
Make sure you understand the entire customer journey from start to finish. Be ready to discuss how you would optimise each touchpoint and enhance the overall experience. This shows that you’re not just thinking about the role, but also about how to make a real impact.
✨Showcase Your Commercial Acumen
Prepare examples of how you've successfully launched propositions in the past. Highlight your ability to drive revenue and improve customer retention. This is crucial for a role focused on proposition development and marketing strategy.
✨Engage with Data
Be prepared to talk about how you use data to inform your decisions. Discuss any tools or metrics you’ve used to track performance and ROI. A data-driven approach is key in this role, so demonstrating your analytical skills will set you apart.
✨Demonstrate Leadership Skills
Think of specific instances where you’ve led a team or project successfully. Share how you’ve motivated others and built strong communities. This will show that you have the leadership abilities needed to develop a high-performing marketing team.
