Learning and Development Administrator in Cookstown

The closing date for this position is the 20th May 2026.

Learning and Development Administrator NIFRS Learning & Development Centre – Cookstown Temporary (Up to 6 months with possible extension) £16.68 per hour 36.25 hours per week.

Main Purpose

As an integral member of the Learning and Development team, provide a professional and customer focused administrative and front of house service to the L&D Centre, to support corporate objectives and those of the Service Support Directorate. Provide support and advice to NIFRS personnel regarding operational learning and development (L&D) to ensure the effective and efficient delivery of training and associated events. Provide a Helpdesk facility for users and administrators of the Learning Management System. System maintenance, development, training and user access. Contract monitoring and supplier liaison to support budget and finance management.

Main Roles and Responsibilities

• To work with the HR Advisor, Learning & Development Business Support towards the effective and efficient delivery and implementation of all Learning & Development (L&D) interventions, to support NIFRS’ organisational need.
• To work in partnership with the L&D Team, Departmental Heads, Subject Matter Experts (SME), Course Directors, Faculty Instructors and other relevant staff to design, create and produce professional L&D course materials and relevant supporting documentation.
• To provide guidance, support & training for L&D activities and the application of L&D Policies and Procedures.
• To work with subject matter experts in reviewing training materials and to support the development of new materials in line with National Operational Guidance/ National Occupational Standards and other legislative requirements.
• Finding innovative ways to translate these ideas into the LMS system.
• To act as a first point of contact for all internal and external enquiries relating to operational Learning & Development support and ensure necessary communication is maintained with the Area Commander, Senior Managers and other professionals.
• To provide support and guidance to the L&D function in the development of digital learning content and effective use of learning technologies such as blended learning, eLearning E-portfolios, video publications and other training material.
• To be instrumental in the creation, collation and production of web-based and online training materials, using complex software.
• To ensure continued and effective working relationships with key internal and external stakeholders, such as Area Commanders, Group Commanders, Area Business Managers and training providers.
• First point of contact for L&D contract providers, dealing with queries, recording contract expenditure, initiating purchase orders, and dealing with invoices and credits.

Administration

• To provide a high level of customer service to internal and external contacts through effective and professional communication, taking ownership of customer queries, complaints and issues, from the start through to completion.
• When required, provide a high-quality and professional reception and front of house service for LDC, including reception and switchboard duties, dealing with internal and external visitors, phone calls and emails.
• To ensure the accurate and timely production of relevant management information and reports for the L&D Team, LDC Senior Management, Executive Leadership Team (ELT) and the NIFRS Board, as appropriate.
• To provide professional administrative support for facilitation of meetings and events, setting up and tracking the issue and return of IT and audio visual equipment, course commissioning activities, design and development of training materials.
• To assist in the preparation of responses to complaints, Freedom of Information requests, Data protection requests, Ministerial, Parliamentary or NI Assembly questions.

Essential Criteria:

• Possess a HNC-level qualification in a relevant subject (e.g. business administration, IT, Multimedia) AND have at least two years’ experience of working in a Learning & Development/Administrative role.
• OR possess 5 GCSEs at Grade C or above (or equivalent) to include English and Maths; AND have at least five years’ experience of working in a Learning & Development/Administrative role.
• Be able to demonstrate excellent planning and organisational skills; ability to produce accurate work; excellent communication skills (both oral and written) and the ability to advise senior management; a strong customer orientation.
• Have experience in interpreting data and producing reports on learning management information.
• Possess a full, current UK driving licence Category B which enables the post holder to fulfil the full requirements of the role.

Platinum Recruitment NI Ltd is an equal opportunities employer and a Corporate Member of the Recruitment and Employment Confederation (REC). Platinum Recruitment NI Ltd adheres to all current employment legislation. We reserve the right to close vacancies earlier than the specified date, should we receive sufficient applications. If interested, please send your CV as early as possible. Please note only those candidates shortlisted may be contacted. Applicants must be authorised to work in the UK and Ireland. We are unable to sponsor or take over the sponsorship of an employment visa at this time. Successful candidates may need to apply for an Access NI Certificate with Platinum Recruitment NI Ltd regardless if you already have a valid certificate. It will be a cost of between £16 - £32 depending on clearance level.