Branch Library Manager in Coleraine

Coleraine Library Temporary (Until September 2026) £15.48 per hour 36 hours per week:

• Week 1: Monday 09:00 – 17:30, Tuesday RD, Wednesday 09:00 – 17:00, Thursday 09:00 – 17:00, Friday 09:00 – 17:30, Saturday 09:15- 17:00
• Week 2: Monday 09:00 – 17:30, Tuesday 09:00 – 17:00, Wednesday 09:00 – 17:00, Thursday 09:00 – 17:00, Friday 09:00 – 17:30, Saturday RD

Main Purpose: Under the direction of the Line Manager to supervise the service points on a day-to-day basis and provide direct services to the public; to assist in the development of the service to meet the learning, information, leisure and cultural needs of the local community.

Main Roles and Responsibilities:

• Ensure that all services are provided to consistently high standards and comply with current library policy and procedures with particular emphasis on:
• The operation of the circulation system appropriate to the service point
• Client care
• Assisting clients to make best use of the library service
• Providing an efficient and effective request service
• Assisting clients with reference and information enquiries
• Providing advice and assistance on library resources within or without the service.
• Under the direction of the relevant Officers ensure that the service is developed effectively for all client groups in the community e.g. children, adults, elderly people, people with disabilities etc. through activities to promote library materials/services, reading and literacy to the above client groups.
• Under the direction of the appropriate officer ensure that clients have access to a suitable range of resources which meets their needs in line with the stock policy and that resources are maintained in good condition and arranged according to stock policy and agreed procedures.
• Supervise the day to day delivery and routine procedures of client-focused library services in the areas of learning, information, leisure and culture.
• Ensure that statistics and file systems are maintained as required.
• Assist the appropriate Officer/s in promoting and marketing the library as the hub of learning, information, leisure and culture in the local community and take responsibility for routine aspects of:
• maintaining and developing community information,
• updating information relating to community profile,
• maintaining contacts with local community groups/agencies who use library premises as out centres or for courses, meetings, exhibitions etc.,
• managing the branch ‘what’s on’ diary.
• Provide the first response to comments and complaints from the public within the guidelines of the Library Services complaint procedure.

Staff Management:

• Manage, supervise and appraise the senior library assistant/s, library assistants and ancillary staff at the service point.
• Ensure the service point functions effectively by operating the timetable and duty rota.
• Ensure time-sheets are completed and returned accurately and on time.
• Lead and motivate staff to encourage maximum performance and provide appropriate opportunities for communication.
• Supervise staff to ensure consistently high standards are maintained:
• staff performance (including attendance, timekeeping etc.)
• staff morale
• staff welfare.

Essential Criteria:

• Qualifications and Experience:
• a minimum of two GCE A levels OR equivalent or higher qualification PLUS a minimum of two years’ experience working with the public in a customer focused environment within the last five years OR a minimum of three years’ experience, working with the public in a customer focused environment within the last six years
• Experience:
• experience of contributing to the promotion and delivery of front line customer services to a diverse range of people
• experience of using current Information Communication Technology (ICT) systems/applications in a work context
• experience of working in partnership OR collaboration with internal and/or external customers
• experience of working effectively within a team environment to meet organisational goals/objectives.
• Other Constraints and Requirements:
• ability to work a mix of mornings, afternoons, evenings and weekends, both at base and in other service points as required to support business need
• have no criminal record which would prevent working with children and/or adults at risk.

Platinum Recruitment NI Ltd is an equal opportunities employer and a Corporate Member of the Recruitment and Employment Confederation (REC). Platinum Recruitment NI Ltd adheres to all current employment legislation. We reserve the right to close vacancies earlier than the specified date, should we receive sufficient applications. If interested, please send your CV as early as possible. Please note only those candidates shortlisted may be contacted. Applicants must be authorised to work in the UK and Ireland. We are unable to sponsor or take over the sponsorship of an employment visa at this time. Successful candidates may need to apply for an Access NI Certificate with Platinum Recruitment NI Ltd regardless if you already have a valid certificate. It will be a cost of between £16 - £32 depending on clearance level.