Service Manager (49163) Burgess Hill, England
Service Manager | Company Vehicle & Bonus | Burgess Hill
Ready to take the lead within a well-established agricultural machinery business? This Service Manager role offers the chance to manage an experienced team, build strong customer relationships and have a genuine influence on the success of the service operation.
Based around Burgess Hill, you’ll be joining an established agricultural business with a busy service department supporting customers across the region. You’ll have plenty of ownership in the role, from keeping the workshop running efficiently to supporting technicians and making sure customers receive the service they expect.
Why apply?
Company vehicle and mobile phone
Profit-related bonus
Life assurance worth twice your salary
Country store staff discount
Opportunity to lead an established team
A varied role within the agricultural machinery industry
The role
As Service Manager, you’ll be the link between the workshop, customers and senior management, making sure everything comes together effectively.
You’ll be responsible for:
Leading and supporting the service team, helping technicians stay productive and motivated
Organising workshop workloads and making sure jobs are progressed efficiently
Acting as a key point of contact for customers and handling any issues professionally
Keeping an eye on departmental performance, profitability and KPIs
Managing warranty processes and ensuring claims are dealt with accurately
Working with technicians to maintain high standards of repair and customer service
Dealing with day-to-day team matters and supporting the development of staff
Planning ahead for particularly busy periods, including harvest
Making practical decisions to keep the department running smoothly
What we’re looking for
This role would suit someone who understands agricultural machinery and is ready to take their next step into, or further develop their career in, service management.
Ideally, you’ll have:
Previous experience within agricultural machinery
Experience supervising or managing a team
A good understanding of workshop/service operations
Knowledge of New Holland or Case machinery would be a real advantage
An understanding of KPIs, profitability and warranty processes
The confidence to deal with customers and technicians at all levels
Strong organisation skills and the ability to manage competing priorities
A practical approach to solving problems and keeping things moving
The confidence to make decisions and work independently
If you’re an experienced agricultural machinery professional looking for your next Service Manager opportunity in Burgess Hill, this could be a great chance to step into a role with real responsibility, excellent benefits and a well-established team.
Job Number │ 49163 | INDINDUSTRIALWC
Location │ Burgess Hill
Role │ Service Manager
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