At a Glance
- Tasks: Assist in delivering library services and support clients with their information needs.
- Company: Falls Road Library, a community-focused hub for learning and culture.
- Benefits: Earn £13.63 per hour with flexible hours and valuable experience.
- Other info: Opportunity to work with diverse groups and enhance your communication skills.
- Why this job: Join a vibrant team and make a difference in your local community.
- Qualifications: Five GCSEs including English and Maths; customer service experience preferred.
The predicted salary is between 13.63 - 13.63 £ per hour.
Falls Road Library
Temporary (Until Sept 2026)
£13.63 per hour
20 hours per week
Week 1
- Monday – Rest
- Tuesday – Rest
- Wednesday – 09:00 - 17:30
- Thursday – 09:00 - 17:30
- Friday – 10:00 - 14:00
- Saturday – Rest
Week 2
- Monday – Rest
- Tuesday – Rest
- Wednesday – 09:00 - 17:30
- Thursday – 09:00 - 17:30
- Friday – Rest
- Saturday – 09:00 - 13:00
Main Purpose
Under the direction of the line manager the postholder will assist in the delivery of all library services. He/she will be a member of a team of front-line staff providing library services to meet the learning, information, leisure and cultural needs of the local community.
Main roles and responsibilities
- Assist clients to make best use of services and facilities through:
- Handling client enquiries using print and electronic resources (eg books, CD ROM and the Internet).
- Processing requests.
- Helping clients to select and use all library resources and facilities.
- Introducing and explaining organisation services, rules and regulation to new and existing clients and operating the complaints procedure.
- Registering clients.
- Assist with the routine delivery of the programme of promotional activities to include school class visits, story time, user education events, special initiatives etc.
- Assist with the day-to-day routine procedures and the delivery of client focused library services in the areas of learning, information, leisure and culture to include:
- Shelving, tidying, maintaining books and other resources.
- Circulation e.g.: issue, discharge, and renewal procedures for all resources.
- Operation of information communication technology relevant to the post.
- Assist with collation of statistics and maintenance of appropriate records as required.
- Play an active role within the team in ensuring that all services are provided to consistently high standards and comply with current policy and procedures.
- Provide the first response to comments and complaints from the public within the guidelines of the Organisation Services complaint procedure.
CRITERIA
- a minimum of five GCSE/GCE O levels at grades A*-C / 9-4 or equivalent, including English and Maths or equivalent/higher qualification.
EXPERIENCE
- at least one years’ experience of providing a face to face service to a diverse range of the public, which must include evidence of working with children and older people, in a customer focused environment.
- experience of using current Information Communication Technology (ICT) for accessing, selecting and using information.
- experience of working in a team environment.
KNOWLEDGE AND SKILLS
- good oral and written communication skills.
OTHER REQUIREMENTS AND CONSTRAINTS
- be able to work a mix of mornings, afternoons, evenings and weekends as required, both at base and in other service points as required.
- have no criminal record which would prevent working with children and/or adults at risk.
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