Business Support Officer (HR & Admin) in Belfast

The closing date for this position is the 20th Feb 2026.

Business Support Officer (HR & Admin) - Linenhall Street, Belfast BT2

Temporary (Approx 12 weeks) - £20.66 per hour - 37 hours per week

Main Purpose

To be responsible to the relevant HR Officer/ Business Coordinator (HR/Administration) for assisting with the provision of all human resource matters across the department to ensure the business needs of the department are met in an efficient and cost-effective manner. To supervise, train and develop assigned human resources staff to ensure the business needs of the department are met. To assist the relevant HR Officer/ Business Coordinator (HR/Administration) with the provision of advice and guidance to senior managers, line managers and other staff on a departmental wide basis, on human resources matters, in liaison with Corporate HR as appropriate. To represent the HR Officer/ Business Coordinator (HR/Administration) within the post holder's area of responsibility as required.

Main Roles and Responsibilities

• To supervise and be responsible for programming the workload and priorities of any assigned support staff in liaison with the HR Officer/ Business Coordinator (HR/Administration) to ensure the business needs of the department are met in an efficient and cost-effective manner.
• To ensure the accurate and timely production of service performance and compliance information relating to human resources matters required for reports and official returns.
• To assist the HR Officer/ Business Coordinator (HR/Administration) to ensure that human resource and employee relations issues for the department are effectively managed and applied in accordance with council policies and procedures and to ensure that the relevant timescales and legislative requirements are met e.g. disciplinary, grievance, capability, attendance and other relevant procedures.
• To undertake investigations in relation to specific personnel matters.
• To assist with the development and management of all procedures, record keeping and reporting activities with regard to human resources matters.
• To assist the HR Officer/ Business Coordinator (HR/Administration) in the review of individual sickness absence cases and maintain all medical and Occupational Health correspondence and produce Occupational Health referrals for the service in consultation with the HR Officer/ Business Coordinator (HR/Administration) and appropriate manager.
• To liaise with the councils occupational health provider on progress of individual cases as required.
• To prepare absence management reports for presentation at case review panels.
• To assist the HR Officer/ Business Coordinator (HR/Administration) in providing advice and guidance on human resource matters including but not exclusively: employee relations; attendance management; discipline and grievance; training and development; payroll; recruitment, freedom of information requests and data subject access requests.
• To assist with the coordination of responses within relevant timeframes, to requests under e.g. freedom of information and data protection legislation.
• To assist in the preparation of the departmental human resources units business plan.
• To assist the HR Officer/ Business Coordinator (HR/Administration) in the identification of training and development needs within the human resources unit, to set individual goals/targets and implement agreed training programmes, development activities and personal development plans.
• To provide and coordinate induction training for all new starts.
• To keep under active review relevant working practices and procedures and make periodic recommendations to the HR Officer/ Business Coordinator (HR/Administration) where improvement or efficiencies are possible.
• To represent the HR Officer/ Business Coordinator (HR/Administration) as required, within the post holder's sphere of responsibility.
• To motivate and manage any staff that may be assigned to the post holder to ensure effective service delivery and to be responsible for reviewing and implementing a proper staff training and development programme.
• To participate in all induction and in-service training provided by Belfast City Council and in the induction and support of all newly appointed staff and other human resource management policies and procedures, as appropriate, including, absence management, disciplinary and grievance procedures.
• To participate as directed in the councils recruitment and selection procedures.
• To act in accordance with the council and departmental policies and procedures including customer care, equal opportunities, health and safety, safeguarding and any pertinent legislation.
• To undertake the duties in such a way as to enhance and protect the reputation and public profile of the council.
• To undertake such other relevant duties as may from time to time be required.

Essential Criteria:

Qualifications and experience: Applicants must, as at the closing date for receipt of application forms: have a third level qualification in a relevant subject such as Business Studies, Human Resources or equivalent qualification and be able to demonstrate on the application form, by providing personal and specific examples, at least one years relevant experience in each of the following three areas; or be able to demonstrate on the application form, by providing personal and specific examples, at least two years relevant experience in each of the following three areas: providing advice and guidance on HR policies and processes to operational management, and assisting in the management of staffing, payroll, work-life balance, learning and development, Freedom of Information and subject access requests; working effectively with Trade Unions on a range of HR matters; and direct participation in attendance management policy, disciplinary and grievance procedures and in managing employee resourcing / staffing issues.

Special skills and attributes:

Applicants must be able to demonstrate that they possess the following special skills and attributes, which may be tested at interview:

• Communication skills: A high degree of literacy with the ability to write reports, memos and letters on complex or sensitive issues; effective oral communication skills with the ability to address groups and meetings clearly and to listen and understand divergent opinions and convey complex information.
• Technical knowledge: An understanding of HR issues, legislation and best practice including recruitment and selection, work-life balance, payroll, absence management, disciplinary and grievance procedures and how information technology and new technologies can increase business efficiency.
• Team working and staff management skills: The ability to demonstrate effective management skills with a wide understanding of a departmental operation and the ability to work as part of a team. The ability to manage a number of employees by developing and encouraging responsibility in them to ensure delivery of agreed goals. The ability to train and develop groups of employees in a formal setting with a sound knowledge of the area of professional practice being imparted.
• Performance management skills: An understanding of how to deliver a value for money service via performance management systems and procedures including performance indicators, benchmarking and quality assurance methodologies.
• Customer care skills: An understanding of customer care and consultation principles and the need to respond to client and customer demands.
• Analytical and decision-making skills: The ability to analyse complex situations and take appropriate decisive action using the data that has been gathered with an understanding of the possible wider corporate implications of such action.
• Partnership working skills: The ability to work with a diverse group of other managers and professionals, both internally and externally, to meet common objectives.
• Change management skills: The ability to engage with organisational change and the ability to secure the commitment of others to change.
• Work planning and organisational skills: The ability to forward plan and to effectively prioritise the work of a large section taking into account short and medium term goals, service demands and the availability of resources and using effective administrative systems and controls.
• Information technology skills: The ability to understand how ICT can improve business effectiveness, be innovative in its application and be able to specify requirements with precision.
• Equality of opportunity: An understanding of legislation and best practice with a personal commitment to equality of opportunity.

Platinum Recruitment NI Ltd is an equal opportunities employer and a Corporate Member of the Recruitment and Employment Confederation (REC). Platinum Recruitment NI Ltd adheres to all current employment legislation.

We reserve the right to close vacancies earlier than the specified date, should we receive sufficient applications. If interested, please send your CV as early as possible. Please note only those candidates shortlisted may be contacted.

Applicants must be authorised to work in the UK and Ireland. We are unable to sponsor or take over the sponsorship of an employment visa at this time. Successful candidates may need to apply for an Access NI Certificate with Platinum Recruitment NI Ltd regardless if you already have a valid certificate. It will be a cost of between £16 - £32 depending on clearance level.