At a Glance
- Tasks: Lead a dedicated team to deliver exceptional guest experiences in a high-quality hotel.
- Company: Well-regarded hotel near Basingstoke with a supportive and professional team.
- Benefits: Competitive salary, free food during shifts, company events, and ongoing training.
- Other info: Ideal for candidates in Winchester and Reading; access to own transport required.
- Why this job: Step up your career in hospitality with clear progression opportunities.
- Qualifications: Experience as a Head Receptionist or Reception Supervisor with strong problem-solving skills.
The predicted salary is between 28500 - 30500 € per year.
We are recruiting a Head Receptionist for a well-regarded hotel near Basingstoke, offering a fantastic opportunity to take the next step in your Front Office career. This role is ideal for a confident Reception Supervisor ready to progress, or an experienced Head Receptionist looking to develop within a supportive and professional team.
Working in a quality-driven environment, you’ll play a key role in delivering exceptional guest experiences while supporting the Reception Manager and leading a small, dedicated team. Please note, the hotel is set in a rural location, so access to your own transport is essential.
Why apply / What’s in it for you?
- You’ll earn a salary of £27,000 to £29,000 plus circa £1,500 service charge
- Discounted or free food during shifts
- You’ll have access to company events and a company pension
- Free on-site parking
- Access to ongoing training & development opportunities
- You’ll join a supportive team with clear progression opportunities
Key Responsibilities
- Deliver a warm, professional welcome and ensure outstanding guest service
- Handle enquiries, requests and complaints efficiently and to a high standard
- Train, motivate and develop the reception team
- Assist with rota planning, task allocation and team performance
- Work closely with housekeeping and maintenance to ensure seamless operations
- Ensure all front office procedures and standards are followed
What we’re looking for
- Previous experience as a Head Receptionist or Reception Supervisor
- A positive, solutions-focused approach to challenges
- Strong problem-solving skills with a proactive mindset
- A flexible, hands‑on attitude in a busy hotel environment
- Ability to work a mixture of early and late shifts (40 hours per week)
This opportunity is also commutable from Winchester and Reading, making it ideal for candidates based in surrounding areas looking for their next move in Basingstoke. If you’re looking for your next step as a Head Receptionist in Basingstoke, we’d love to hear from you. Apply now to take the next step in your hospitality career.
Head Receptionist in Basingstoke employer: PLATINUM RECRUITMENT
Join a well-regarded hotel in Basingstoke as a Head Receptionist, where you will thrive in a supportive and professional environment that prioritises employee growth and development. With a competitive salary package, ongoing training opportunities, and a strong focus on delivering exceptional guest experiences, this role offers the perfect platform for career progression in the hospitality industry. Enjoy benefits such as discounted meals, free parking, and a vibrant team culture, all set in a picturesque rural location.
StudySmarter Expert Advice🤫
We think this is how you could land Head Receptionist in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings for Head Receptionist roles. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your personality! When you get an interview, let your confidence shine through. Remember, they’re not just looking for skills; they want someone who can deliver that warm, professional welcome and fit into their team.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle guest complaints or team challenges. Being ready with examples from your past experience will show them you’ve got the problem-solving skills they need.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Head Receptionist in Basingstoke
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Head Receptionist role. Highlight your previous experience in a similar position and any achievements that showcase your ability to deliver exceptional guest service.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for hospitality and how you can contribute to our team. Mention specific examples of how you've handled challenges in the past, especially in a busy hotel environment.
Showcase Your Problem-Solving Skills:In your application, don’t forget to highlight your strong problem-solving skills. We want to see how you approach challenges and find solutions, so share some real-life examples that demonstrate your proactive mindset.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it shows you’re keen on joining our supportive team!
How to prepare for a job interview at PLATINUM RECRUITMENT
✨Know the Hotel Inside Out
Before your interview, do some research on the hotel. Familiarise yourself with its services, values, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Showcase Your Leadership Skills
As a Head Receptionist, you'll be leading a team. Prepare examples of how you've successfully managed or motivated a team in the past. Highlight your problem-solving skills and how you handle challenges in a busy environment.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle guest complaints or difficult situations. Think of specific instances where you turned a negative experience into a positive one. This will demonstrate your proactive mindset and solutions-focused approach.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.
